Summary
Overview
Work History
Education
Skills
Timeline
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Sharonda Walker

Houston ,TX

Summary

Excel in communication, problem-solving, and decision-making, ensuring smooth operations and timely dispatches. Committed to maintaining safety standards and optimizing workflow processes for enhanced operational efficiency.

Overview

14
14
years of professional experience

Work History

Operations Dispatch Supervisor

MV Transit
Houston , TX
12.2024 - Current
  • Worked with routing specialists, route managers and service department to optimize routes.
  • Monitored phone queue, supported emails and retrieved inbound support faxes.
  • Utilized computer software programs to monitor vehicle locations, arrival times, delays.
  • Assigned, scheduled and supervised daily activities of personnel engaged in dispatching operations.
  • Prepared daily work and run schedules.
  • Relayed work orders and information between work crews, supervisors, and field personnel.
  • Recorded complaints and discussed possible solutions with customers to prevent negative word of mouth.
  • Documented services performed, operations information, and dispatch details in system.

School Nurse Aide

Clay County School District
Green Cove Springs, FL
08.2020 - 03.2024
  • Conducted formal and informal evaluations of medical conditions and developed accurate medical summaries on students.
  • Monitored immunization requirements for all enrolled students.
  • Participated in meetings with other healthcare professionals to discuss best practices for providing quality care to students.
  • Reviewed and updated existing protocols for various health-related topics such as allergies or asthma attacks.
  • Educated faculty members on recognizing signs of illness in students.
  • Conducted data entry tasks with a high level of accuracy and efficiency.

Marketing Director

Premier Assisting Living
Jacksonville , FL
05.2021 - 09.2023
  • Generated reports outlining performance of various campaigns against goals set forth in the strategic plan.
  • Monitored competitive products and marketing activities to keep in line with consumer trends.
  • Managed relationships with advertising agencies and vendors.
  • Oversaw budgeting for all marketing activities, ensuring expenditures were within allocated limits.
  • Interviewed and hired talented individuals to add value to marketing team.
  • Coordinated medical and health services in compliance with government regulations and policies set by board of trustees.
  • Assessed competency of clinical staff to promote quality, continuity, and safety.
  • Built work schedules and staff assignments, taking workload, space and equipment availability into consideration.

Operations Assistant

Paratransit
Houston , TX
01.2011 - 12.2015
  • Monitored office services mailbox for business support needs and requests.
  • Provided administrative support to the Operations Manager by preparing reports, documents and presentations.
  • Maintained front desk to provide positive first impression.
  • Maintained positive working relationship with fellow staff and management.
  • Resolved customer inquiries promptly while maintaining a high level of customer satisfaction.
  • Answered phones and routed voicemails to respective employees.
  • Prepared and analyzed reports on operational performance for management review.

Education

Associate of Science - Nursing

Florida State College
Jacksonville, FL
05-2024

Bachelor of Arts - Social Worker

Florida State College
Jacksonville, FL

Skills

  • Team building experience
  • Route optimization
  • Employee motivation tactics
  • Control the daily operation of our transportation contract, in compliance with the policies of the contracting agency, and in conformance with company procedures
  • Effective delegation
  • Performance evaluation methods
  • Assist with conducting periodic department audits
  • Implement, promote, and adhere to company policies and procedures
  • Highly capable to effectively and frequently communicate with location staff and support team members

Timeline

Operations Dispatch Supervisor

MV Transit
12.2024 - Current

Marketing Director

Premier Assisting Living
05.2021 - 09.2023

School Nurse Aide

Clay County School District
08.2020 - 03.2024

Operations Assistant

Paratransit
01.2011 - 12.2015

Associate of Science - Nursing

Florida State College

Bachelor of Arts - Social Worker

Florida State College

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Sharonda Walker