Summary
Overview
Work History
Skills
Timeline
Generic

Sharonda White

Killeen,TX

Summary

Resourceful Shift Supervisor with experience in managing teams, overseeing operations, and implementing effective strategies. Skilled in promoting productivity, ensuring quality control, and fostering positive work environments. Notably improved operational efficiency and team cohesion in previous roles. Possess strong leadership skills, adept at problem-solving and conflict resolution.

Overview

13
13
years of professional experience

Work History

Shift Supervisor

CVS Pharmacy
Killeen, TX
12.2020 - Current
  • Responded promptly to customer inquiries or complaints in a professional manner.
  • Resolved customer complaints in a timely manner.
  • Assigned tasks to team members based on their strengths and skill sets.
  • Monitored staff performance to ensure quality standards were met.
  • Provided feedback to employees regarding their performance in order to improve productivity.
  • Assisted customers with product selection when needed.
  • Performed cash handling duties such as counting money, balancing registers, and preparing bank deposits.
  • Addressed any issues that arose during the shift in a proactive manner.
  • Provided on-the-job training to new staff members.

Lead Server

IHOP
Killeen, TX
11.2011 - 03.2020
  • Ensured all food orders were accurate and delivered promptly to customers tables.
  • Coordinated with kitchen staff to ensure smooth flow of orders from preparation to delivery at the table.
  • Controlled costs by minimizing waste and maximizing table turns.
  • Resolved conflicts between employees quickly and fairly.
  • Assisted with training new employees on proper table setting, menu knowledge, and customer service techniques.
  • Verified accuracy of bills before presenting them to customers.
  • Provided exceptional customer service to guests, resolving any issues that arose in a professional manner.
  • Performed cashier duties such as taking payments from customers and making change accurately.
  • Enforced health regulations concerning food handling, storage, sanitation practices.
  • Provided exceptional service to high volume of daily customers.
  • Maintained knowledge of menu items, ingredients and preparation methods to assist guests with menu selection.

Cashier

Valero Gas Station
Killeen, TX
06.2013 - 08.2015
  • Performed other duties as assigned by management.
  • Provided excellent customer service while promoting loyalty programs to increase sales potential.
  • Balanced daily transactions on a computerized point-of-sale system.
  • Operated cash register efficiently and accurately, processed payments by cash, check, credit card, gift card or automatic debit.
  • Issued receipts, refunds, credits or change due to customers.
  • Followed company security procedures for handling large sums of money.
  • Stocked shelves with merchandise when needed.
  • Verified that customers were of legal age to purchase alcohol or tobacco products.
  • Maintained cleanliness of checkout area including countertops, registers, windowsills and floors.
  • Resolved customer complaints professionally in accordance with company policy.
  • Accepted cash and credit card payments, issued receipts and provided change.
  • Operated cash register or POS system to receive payment by cash, check and credit card.

Skills

  • Safety reviews
  • Inventory Control
  • Customer-Oriented
  • Schedule Management
  • Labor and food cost control
  • Contract Management
  • Safety understanding
  • Cash handling ability
  • Safety awareness
  • Training and mentoring

Timeline

Shift Supervisor

CVS Pharmacy
12.2020 - Current

Cashier

Valero Gas Station
06.2013 - 08.2015

Lead Server

IHOP
11.2011 - 03.2020

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Sharonda White