Sharonda White
Orlando,FL
Summary
Dynamic customer service professional with a proven track record at Assist Rx, enhancing customer satisfaction through effective communication and critical thinking. Skilled in call center operations and data entry, I excel in high-pressure environments, consistently resolving inquiries and training new team members to foster a collaborative and efficient workplace.
Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires, ad providing customized solutions to build loyalty.
Overview
7
7
years of professional experience
Work History
Customer Service Representative
Assist Rx
Orlando, FL
04.2024 - Current
- Resolved customer inquiries through multiple channels, ensuring prompt and effective communication.
- Trained new team members on customer service protocols and product knowledge.
- Collaborated with cross-functional teams to enhance service delivery and operational efficiency.
- Developed and implemented strategies to improve customer satisfaction scores consistently.
Customer Service Representative
Ultimate Staffing
Orlando, FL
11.2023 - 04.2024
- Resolved customer inquiries efficiently, improving satisfaction ratings through effective communication.
- Managed high-volume call queues, ensuring timely responses and adherence to service level agreements.
- Analyzed customer feedback to identify trends and recommend enhancements for service delivery.
- Managed a high volume of calls daily, maintaining composure under pressure while providing exceptional service.
Flawless Med Spa
Flawless Med Spa
Orlando Fl
04.2022 - 06.2023
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
- Demonstrated respect, friendliness, and willingness to help wherever needed.
- Worked flexible hours across night, weekend, and holiday shifts.
Manager
Mcree Theater
Flint MI
01.2019 - 04.2022
- Managed daily theater operations, ensuring smooth performance scheduling and audience satisfaction.
- Accomplished multiple tasks within established timeframes.
- Maintained professional, organized, and safe environment for employees and patrons.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Cross-trained existing employees to maximize team agility and performance.
- Developed and maintained relationships with customers and suppliers through account development.
- Developed a strong company culture focused on employee engagement, collaboration, and continuous learning opportunities.
Education
Associates - Medical Coding in Billing
Davenport University
Grand Rapids, MI01-2008
Skills
- Customer service
- Active listening
- Critical thinking
- Data entry
- Customer relations
- Call center operations
Timeline
Customer Service Representative
Assist Rx
04.2024 - Current
Customer Service Representative
Ultimate Staffing
11.2023 - 04.2024
Flawless Med Spa
Flawless Med Spa
04.2022 - 06.2023
Manager
Mcree Theater
01.2019 - 04.2022
Associates - Medical Coding in Billing
Davenport University