Sharonda Woods

• Worked with customers to pack items according to specific desires and requirements.
• Picked and packed order items.
• Transported merchandise to sales floor and replenished out-of-stock and low-stock items.
• Assisted customers with refunds and/or exchanges on defective merchandise
• Encouraged guests to register for beneficial cards and services provided by the establishment
• Developed unique sales approach and identified client needs to expand sales.
• Performed inventory control, such as counting, and stocking merchandise.
• Maintained effective team member communication.
• Answered customer questions and provided detailed product information.
• Unloaded, sorted and stocked merchandise according to store layout and product placement.
• Located needed merchandise in inventory using Oracle software and placed on skids for transport to shelves.

• Welcomed customers and helped determine their needs.
• Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
• Restocked and organized merchandise in front lanes.
• Helped customers complete purchases, locate items, and join reward programs.
• Stocked, tagged and displayed merchandise as required.
• Assisted customers with returns, refunds and resolving transaction issues.
• Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
• Built relationships with customers to encourage repeat business.
• Resolved customer complaints and maintained clean and tidy checkout area.

Was involved in 2 bad accidents and I was unable to work during the duration of time

• Demonstrated a high level of initiative and creativity while tackling difficult tasks.
• Developed strong organizational and communication skills through coursework and volunteer activities.

• Created wireframes, prototypes, and high-fidelity mockups for a variety of web and mobile projects.
• Performed banking, business administration and financial tasks to guarantee five-star service for clients.
• Responded to customer requests for products, services, and company information.
• Met customer call guidelines for service levels, handle time and productivity.
• Alleviated call loads by educating customers about how to effectively navigate site tools and pages for future banking needs.
• Liaised with sales, marketing, and management teams to develop solutions and accomplish shared objectives.
• Investigated and resolved accounting, service and delivery concerns.
• Optimized customer support by establishing collaborative service environments through targeted operational initiatives.
• Promoted superior experience by addressing customer concerns, demonstrating empathy, and resolving problems swiftly.
• Promptly responded to inquiries and requests from prospective customers.
• Trained new personnel regarding company operations, policies and services.
• Educated customers about billing, payment processing and support policies and procedures.
• Educated customers on online banking and mobile banking applications.