Sharonecia Davis
Denton
Summary
Dedicated Customer Service Specialist providing skills to prioritize and multi-task in fast-paced working environment. Successfully works as part of team to reach personal and business goals. Known for successfully handling escalated customer support issues.
Overview
20
20
years of professional experience
Work History
Customer Service Specialist
Neiman Marcus
Irving
01.2020 - 01.2023
- -Took customers orders via phone, text, emails, and website
- -Provided support to stores, Drop Ship Department, Executive Services, Credit Department, etc.
- -Assisted managers when needed
- -Contacted FedEx, UPS. USPS to follow up on customers deliveries
- -Received The G.E.M. (Going The Extra Mile) Award each month
Customer Service Specialist
Samsung
Dallas
01.2015 - 01.2020
- -Placed orders for customers via phone, and emails
- -Processed customer's billing payments
- -Followed up with customers orders, billing, and refunds.
- -Received many awards for giving great customer service
Billing Specialist
City of Denton
Denton
08.2002 - 05.2006
- -Processed customer payments
- -Placed orders for pick ups
- -Gave quotes
- -Set up and/or canceled billing with customers
- -Received numerous awards each month for helping customers
- Customer Service
- Order Management
- Billing Processing
- Payment Processing
- Quote Generation
- Communication Skills
- Problem Solving
- Follow-up Skills
- Phone Support
- Data Entry
- Time Management
- Multitasking
- Conflict Resolution
- Relationship Building
Education
High School Diploma - Focused Studies, Math, English, Science, History, Government
Duncanville High School
Duncanville, TXATI Health Training Center
Dallas, TXSkills
- Customer Service
- Order Management
- Billing Processing
- Payment Processing
- Quote Generation
- Communication Skills
- Problem Solving
- Follow-up Skills
- Phone Support
- Data Entry
- Time Management
- Multitasking
- Conflict Resolution
- Relationship Building
Timeline
Customer Service Specialist
Neiman Marcus
01.2020 - 01.2023
Customer Service Specialist
Samsung
01.2015 - 01.2020
Billing Specialist
City of Denton
08.2002 - 05.2006
High School Diploma - Focused Studies, Math, English, Science, History, Government
Duncanville High School
ATI Health Training Center