Sharon Ray
Southfield,MI
Summary
Patient-oriented Pharmacy Technician with extensive experience preparing, filling and labeling medications. Highly skilled at processing prescriptions and managing pharmacy inventory. Well-versed in interacting with patients to answer questions and provide status updates on prescription fills. Successful Pharmacy Technician bringing over 20 years of experience in filling prescriptions with expert accuracy, building relationships with customers and promoting teamwork within pharmacy settings. Knowledgeable about regulatory guidelines and policies governing fraud, waste and abuse. Hardworking employee with customer service, multitasking and time management abilities. Devoted to giving every customer a positive and memorable experience.
Overview
1
1
year of professional experience
1
1
Certification
Work History
Pharmacy Technician
Orchard Trails Pharmacy
Farmington , MI
09.2022 - 12.2023
- Prepared medications for dispensing by counting, pouring, labeling, and verifying doses.
- Performed data entry for patient profiles, billing information and prescription orders into the pharmacy software system.
- Provided customer service to patients by answering questions about medications and health-related topics.
- Managed filing of prescriptions, both electronically and manually.
- Retrieved medication from shelves based on physician orders and delivered them to pharmacists for review.
- Ensured compliance with all federal, state, local laws and company policies related to pharmacy operations.
- Received payment from customers and processed credit card transactions when necessary.
- Resolved customer complaints in a timely manner while maintaining professionalism at all times.
- Collaborated with other healthcare professionals such as nurses or physicians regarding drug therapies or treatments for patients.
- Checked expiration dates on medications to ensure that only unexpired products were dispensed.
- Restocked shelves with new supplies of medications as needed.
- Organized work areas so that everything was easily accessible when needed.
- Assisted in training new employees on pharmacy procedures.
- Teamed with peers, technicians and pharmacists to prioritize and complete orders.
- Created new customer profiles and updated demographics, allergies and new medications in pharmacy computer systems.
- Refilled medications, offered insight into over-the-counter products and verified insurance benefits.
- Ordered drugs from wholesalers as needed and maintained records of incoming shipments.
- Provided education materials about medications to patients upon request.
- Prepared prescription transfers to other pharmacies.
- Transmitted claims to insurance companies for payment and reconciled EOBs.
- Flagged potential side effects and allergies to prescribed medications for patients.
- Answered telephones to respond to questions or requests.
- Entered prescription information into computer databases.
- Operated cash registers to accept payments from customers.
- Received written prescriptions and refill requests from patients, evaluating information for completeness and accuracy before filling.
- Received written prescription or refill requests, verifying information for completeness and accuracy.
- Communicated effectively with doctors and insurance agencies to resolve prescription cost discrepancies.
- Prepared and processed medical insurance claim forms and records.
Education
High School Diploma -
Redford High School
Detroit, MI06-1977
Skills
- Insurance Billing
- FDA Compliance
- Drug Inventory Management
- Workflow Optimization
- Billing Support
- Insurance Verification
- Prescription Filling
- Medication Dispensing
- Pharmaceutical Calculations
- Labeling Prescriptions
- Point of Sale Systems Proficiency
- Processing Payments
- Proper Labeling Procedures
- HIPAA
- Resolving Customer Issues
- Problem-Solving Skills
- Stocking Shelves
- Team Collaboration
Accomplishments
Perfect Attendance
Pharmacy Tech 3
Certification
CPhT
Unrestricted state of Michigan pharmacy technician license
References
References available upon request.
Timeline
Pharmacy Technician
Orchard Trails Pharmacy
09.2022 - 12.2023
High School Diploma -
Redford High School
CPhT
Unrestricted state of Michigan pharmacy technician license
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