Summary
Overview
Work History
Education
Skills
Timeline
CustomerServiceRepresentative

Sharonn Vuaghn

Miamisburg

Summary

Proven leader with a track record of enhancing customer satisfaction and team productivity at St Leonard Assisted Living. Skilled in problem-solving and customer support, adept at managing operations and resolving complex issues efficiently. Demonstrated ability to improve workflow and maintain high service standards, leveraging both interpersonal and data entry skills for optimal results.

Overview

17
17
years of professional experience

Work History

Customer Service Representative

Metlife Disability
05.2022 - Current
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
  • Responded to customer requests for products, services, and company information.

Manager

St Leonards
08.2019 - 04.2022
  • Accomplished multiple tasks within established timeframes.
  • Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
  • Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
  • Cross-trained existing employees to maximize team agility and performance.

Operations Manager

Firstwatch Cafe
02.2008 - 08.2019
  • Supervised operations staff and kept employees compliant with company policies and procedures.
  • Empowered employees to take ownership of their responsibilities, leading to increased accountability and improved performance outcomes.
  • Conducted regular performance reviews, identifying areas for improvement and developing action plans to address them.
  • Managed inventory and supply chain operations to achieve timely and accurate delivery of goods and services.

Education

GED -

Lincoln Technology
Dayton, OH
08.2012

Skills

Problem-solving skills

Customer Support

Data Entry

Customer Service

Timeline

Customer Service Representative

Metlife Disability
05.2022 - Current

Manager

St Leonards
08.2019 - 04.2022

Operations Manager

Firstwatch Cafe
02.2008 - 08.2019

GED -

Lincoln Technology

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Sharonn Vuaghn