Sharon O Gutierrez Pargas
Cape Coral ,FL
Summary
Dynamic business development manager with a proven track record at Worldwash INC, excelling in customer satisfaction and relationship building. Bilingual and detail-oriented, I achieved sales goals through effective account management and collaboration. Skilled in negotiation and problem-solving, I fostered long-term partnerships while enhancing team success through shared best practices.
Overview
9
9
years of professional experience
Work History
Manager of Business Development and Sales
Worldwash INC
Cape Coral, FL
08.2022 - 08.2025
- Enhanced customer satisfaction with efficient account management, timely follow-ups, and prompt resolution of issues.
- Achieved sales goals and service targets by cultivating and securing new customer relationships.
- Led team meetings focused on sharing best practices which contributed significantly to overall team success.
- Collaborated with sales, marketing and other internal teams to meet shared goals.
- Developed deep understanding of customer needs, priorities and pain points to deliver customized services.
Sales Agent
Cubana Services Agency
Hollywood, FL
04.2018 - 05.2022
- Developed strong relationships with clients through excellent customer service and regular followups.
- Boosted referral rates by cultivating positive relationships with satisfied customers who were eager to recommend our products/services to others.
- Negotiated contracts with prospective clients, helping to secure long-term business partnerships.
- Improved overall customer satisfaction by promptly addressing concerns and providing tailored solutions.
Dental Assisting Student
Aspen Dental, FL
Fort Lauderdale, FL
10.2021 - 02.2022
- Maintained a clean and sterile work environment for optimal patient safety and infection control measures.
- Reduced appointment delays by efficiently managing dental supplies inventory and restocking as needed.
- Provided support during complex dental procedures, ensuring dentist efficiency and successful results.
- Facilitated smooth transitions between appointments by thoroughly sanitizing equipment, instruments, and operatory spaces in compliance with OSHA regulations.
- Contributed to a positive dental office atmosphere by building rapport with patients and addressing their concerns.
- Optimized workflow efficiency among dental staff members through clear communication of responsibilities during shared tasks.
- Prepared and arranged instruments, medications, and required materials for dental procedures.
- Assisted dentists, hygienists, and other personnel by handing appropriate tools and supplies needed for procedures.
- Kept work areas clean, sanitized and organized to minimize infection risk.
- Sanitized trays, instruments, and surfaces for clean dental office setting and patient safety.
- Educated patients on dental hygiene, pre-surgical instructions and post-surgical care.
Cashier
Big Lots Stores, Inc.
Hollywood, FL
01.2017 - 11.2020
- Performed store opening, closing, and shift-change actions and kept accurate shift-change logs.
- Communicated with customers and team members to solve problems.
- Greeted customers entering store and responded promptly to customer needs.
- Built relationships with customers to encourage repeat business.
- Resolved customer complaints professionally, leading to improved customer relations and loyalty.
- Adapted quickly to new technologies implemented at POS systems, ensuring seamless transition periods for both staff and customers.
Education
High School Diploma -
Republica De Panama
La Habana , Cuba Associate -
Broward College
Fort Lauderdale, FLAssociate Degree in Dental Assistant -
The Praxis Institute
Hialeah, FL02.2022
Skills
Versatile learner
Meticulous detail orientation
Customer interaction
Bilingual skills
Languages
English
Full Professional
Spanish
Native or Bilingual
Timeline
Manager of Business Development and Sales
Worldwash INC
08.2022 - 08.2025
Dental Assisting Student
Aspen Dental, FL
10.2021 - 02.2022
Sales Agent
Cubana Services Agency
04.2018 - 05.2022
Cashier
Big Lots Stores, Inc.
01.2017 - 11.2020
High School Diploma -
Republica De Panama
Associate -
Broward College
Associate Degree in Dental Assistant -
The Praxis Institute