Sharon R Douglass
Chesapeake,VA
Summary
Dedicated Dental Insurance coordinator with over 30 years of experience in industry. Maintains professional appearance and demeanor and expertly completes assigned tasks with focus on quality. Dependable and quick-learning team player with effective communication and organization skills. Offering honed competencies in data-entry, database management and scheduling.
Overview
26
26
years of professional experience
1
1
Certification
Work History
Front Desk Receptionist
Dr MaryJean Sotack, DDS
01.2020 - Current
- Greet patients at front desk and engaged in pleasant conversations while managing the check-in, check- out and financial process
- Monitor patient accounts to identify and rectify billing and insurance issues.
- Work effectively with dental insurances payors to obtain timely and accurate payments.
- Schedule, coordinated and confirmed patient appointments
- Assist in reconciling daily deposit, end of day and patient collections.
- Adhere to strict HIPAA guidelines to protect patient privacy.
- Verify patient insurance, demographic, and health history to keep information current.
- Contact patients with past due accounts to formulate payment plans and follow up with collections
Front Desk Receptionist
Dr Thomas Dunham
01.2019 - 01.2020
- Greeted patients at front desk and engaged in pleasant conversations while managing check-in process.
- Coordinated patient scheduling, check-in, check-out and payments for billing.
- Verified patient insurance, demographic, and health history to keep information current.
Front Desk Receptionist
The Foleck Center
06.2018 - 11.2018
- Greeted patients at front desk and engaged in pleasant conversations while managing check-out and financial process
- Adhered to strict HIPAA guidelines to protect patient privacy.
- Coordinated patient scheduling, check-in, check-out and payments for billing.
Dental Assistant, Billing and Insurance Coodinator
Dr. John Koons
08.1997 - 06.2018
- Sanitized trays, instruments, and surfaces for clean dental office setting and patient safety. Sterilized rooms and equipment
- Successfully assisted dentist by performing four-handed dentistry and other chair-side duties.
- Maintained dental supply inventory by checking stock to determine inventory levels and placing and expediting orders for supplies.
- Explained treatment procedures and instructed patients on home care guidelines.
- Took dental images following strict patient protection rules, applying lead aprons.
- Scheduled appointments, prepared bills and received payment for dental services by completing insurance forms, verifying insurance information, and maintaining records.
- Performed general chair-side duties for general dentistry, endo procedures, and oral surgery.
- Prepared patient x-rays and images for dentist review.
Education
Associate of Arts - Medical Coding And Health Information Technology
Central Maine Community College
Auburn, ME03.2016
Associate of Arts - Health Information And Technology
Kennebec Valley Community College
Fairfield, ME05.2013
Associate of Arts - General Studies
University of Maine At Augusta
Augusta, ME05.2000
Skills
- Mail Handling
- Conflict Management
- Social Perceptiveness
- Information Documentation
- Time Management
- Multi-Line Telephone Systems
- Verbal and Written Communication
- Problem solving with patient accounts and insurance
- Accounts Receivable
Certification
- CPC-A - Certified Professional Coder-A
Timeline
Front Desk Receptionist
Dr MaryJean Sotack, DDS
01.2020 - Current
Front Desk Receptionist
Dr Thomas Dunham
01.2019 - 01.2020
Front Desk Receptionist
The Foleck Center
06.2018 - 11.2018
Dental Assistant, Billing and Insurance Coodinator
Dr. John Koons
08.1997 - 06.2018
Associate of Arts - Medical Coding And Health Information Technology
Central Maine Community College
Associate of Arts - Health Information And Technology
Kennebec Valley Community College
Associate of Arts - General Studies
University of Maine At Augusta
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