SHAROON ANWAR
Yuba City,CA
Summary
Operations and customer service professional with multi-location general management and team leadership experience. Experienced in facilities coordination, vendor communication, maintenance and repair requests, employee scheduling, hiring and training, inventory, payroll, budgeting, cash controls, safety compliance, and resolving operational issues. Skilled at prioritizing competing needs, communicating across teams, learning technology quickly, and maintaining organized, service-focused operations in fast-paced environments.
Overview
1
1
Certification
6
6
years of professional experience
Work History
Lead Mobile Expert
T-Mobile
Yuba City, USA
06.2025 - Current
- Resolve customer service, account, device, and technology issues while maintaining accurate documentation and professional communication.
- Prioritize multiple customer and operational needs in a fast-paced environment and work independently to identify practical solutions.
- Support team performance, explain complex information clearly, and use multiple software systems and digital tools throughout daily operations.
General Manager
Dickey's Barbecue Pit
Natomas (Sacramento) & Elk Grove CA, USA
01.2023 - 06.2025
- Directed day-to-day operations across two restaurant locations, coordinating staffing, facilities, inventory, vendors, and competing operational priorities.
- Coordinated facility maintenance and repair calls with vendors and service providers, following issues through resolution to minimize operational disruption.
- Managed employee scheduling, hiring, onboarding, training, and performance while maintaining appropriate staffing across both locations.
- Oversaw inventory and supply ordering, vendor coordination, payroll, cash handling, budgets, deposits, and routine financial controls.
- Maintained compliance with health, safety, sanitation, and company procedures and supported readiness for health and safety inspections.
- Handled customer and operational escalations, made independent decisions, and communicated effectively with employees, customers, vendors, and leadership.
Manager
T-Mobile
Yuba City, USA
01.2021 - 01.2023
- Supported daily store operations and team performance while delivering high-level customer service and resolving escalated customer concerns.
- Helped coordinate workflow, priorities, and team support in a high-volume retail environment while maintaining company procedures and service standards.
- Used technology and internal systems to troubleshoot issues, document activity, and communicate solutions clearly to customers and team members.
Education
Associate of Science -
Yuba College
Marysville, CAHigh School Diploma -
Yuba City High School
Yuba City, CASkills
- Facilities & Maintenance Coordination
- Vendor & Service Provider Coordination
- Multi-Location Operations
- Work Prioritization & Problem Solving
- Employee Scheduling
- Hiring & Training
- Inventory & Supply Management
- Payroll
- Budgets & Cash Controls
- Health
- Safety & Inspection Readiness
- Customer Service & Conflict Resolution
- Microsoft Office & Technology Proficiency
Certification
CPR Certified
References
References available upon request.
Timeline
Lead Mobile Expert
T-Mobile
06.2025 - Current
General Manager
Dickey's Barbecue Pit
01.2023 - 06.2025
Manager
T-Mobile
01.2021 - 01.2023
Associate of Science -
Yuba College
High School Diploma -
Yuba City High School