Sharoyal Duff
Fort Campbell ,KY
Summary
Results-driven professional focused on delivering exceptional support for customer needs. Successfully manages concerns and resolves conflicts to maximize customer satisfaction. Offers strong background in customer relations and communication. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Knowledgeable Guest Service Representative experienced in busy hotel settings. Driven and dedicated with focus on delivering exemplary service. Skilled multi-tasker successful at meeting performance objectives and helping team members.
Overview
7
7
years of professional experience
Work History
Guess Advocate
Target
10.2022 - 09.2023
- Calculated correct order totals, updated accounts, and maintained detailed records for inventory management.
- Maintained a clean and inviting store environment, contributing to a pleasant shopping experience for guests.
- Collaborated with team members to handle guest requirements from check-in through check-out.
- Assisted coworkers when needed in various departments in order to maintain smooth functioning of the store.
- Managed timely and effective replacement of damaged or missing products.
- Collaborated with staff members to enhance customer service experience and exceed team goals through effective client satisfaction rates.
- Responded to guest inquiries, complaints and special requests to increase customer satisfaction.
- Cross-trained and backed up other customer service managers.
- Assisted guests with purchases, ensuring accurate transactions and efficient payment processing.
Caregiver
Visiting Angels Home Care
11.2016 - 09.2023
- Maintained strong connections within caregiver community to gain continuous knowledge.
- Assisted in rehabilitation exercises as prescribed by medical professionals, guiding patients towards improved mobility and function.
- Efficiently organized schedules for multiple clients simultaneously while maintaining high-quality care standards.
- Provided compassionate and patient-focused care to cultivate well-being.
- Assisted patients with bathing, grooming, dressing, and oral hygiene care both in private residences and facilities.
- Guided patients to restroom to support bladder and bowel relief requirements.
- Assisted with dressing guidance, grooming, meal preparation, and medication reminders.
- Provided emotional support to patients and their families during challenging times, fostering trust and strong relationships.
- Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
Sales Associate
RaceTrac
02.2019 - 12.2021
- Built customer loyalty and retention by delivering excellent shopping experiences.
- Assisted in training new staff members on company policies, product information, and sales techniques for a seamless onboarding experience.
- Maximized profitability with strategic upselling techniques during one-on-one interactions with clients at the point of purchase.
- Created inviting environment for customers by maintaining store organization and cleanliness.
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Engaged in friendly conversation with customer to better uncover individual needs.
- Listened to customer needs and desires to identify and recommend optimal products.
- Rotated stock and restocked shelves to maintain product availability and store appearance.
Customer Service Representative
Concentrix
08.2016 - 03.2019
- Conducted regular quality assurance checks on interactions with customers to ensure agents were meeting established guidelines and standards for service excellence.
- Created and maintained detailed database to develop promotional sales.
- Followed-through on all critical inter-departmental escalations to increase customer retention rates.
- Delivered prompt service to prioritize customer needs.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Answered constant flow of customer calls with minimal wait times.
- Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
- Responded proactively and positively to rapid change.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
Education
High School Diploma -
Richard Milburn Academy
DeLand, FL05.2015
Skills
- Data Entry
- Customer Service
- Order Fulfillment
- Understanding Customer Needs
- Order and Refund Processing
- Retail store support
- Teamwork and Collaboration
- Sales Transactions
- Guest accommodations
- Transaction Processing
- Following scripts
- Guest Relations
Timeline
Guess Advocate
Target
10.2022 - 09.2023
Sales Associate
RaceTrac
02.2019 - 12.2021
Caregiver
Visiting Angels Home Care
11.2016 - 09.2023
Customer Service Representative
Concentrix
08.2016 - 03.2019
High School Diploma -
Richard Milburn Academy