Sharquita Kelly
Pompano Beach
Summary
Accomplished Dining Room Supervisor at Willow Wood Senior Living, adept in team management and enhancing food safety protocols. Leveraged food presentation skills to elevate guest dining experiences, significantly improving satisfaction. Expert in sanitation standards, consistently ensuring a clean environment. Demonstrated excellence in staff training, contributing to a cohesive and efficient team.
Overview
17
17
years of professional experience
1
1
Certificate
Work History
Dining Room Supervisor
Oasis Senior Living Quarters
11.2009 - Current
- Communicated effectively with dining staff and guests alike to promote adherence to dining room policies and standard operating procedures.
- Circulated throughout dining room to assess general satisfaction of guests and identify appropriate opportunities to ask guests about dining experiences.
- Trained, managed and scheduled dining staff, distributing hours, and assignments to leverage strengths of individual team members.
- Coordinated high-quality dining services to meet or exceed guest expectations, enforcing quality standards and facilitating smooth operations.
- Streamlined operations for increased efficiency by supervising staff, delegating tasks, and ensuring adherence to policies.
- Addressed customer complaints with professional demeanor and used communication and problem-solving skills to resolve issues.
- Trained new hires in food handling and safety protocols to boost knowledge and performance.
- Collaborated with management to develop strategies for optimizing restaurant performance and achieving sales targets.
- Monitored food preparation, production, and plating for quality control.
- Directed activities of team of skilled kitchen workers preparing and serving meals.
Front Desk Receptionist
Willow Wood Senior Living
11.2009 - Current
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Maintained organized and clean front office area to create professional and welcoming environment for visitors and employees.
- Scheduled, coordinated and confirmed appointments and meetings.
- Delivered outstanding first impressions by warmly greeting visitors upon arrival at the front desk.
- Managed high-volume phone calls, directing inquiries to appropriate personnel for prompt resolution.
- Answered multi-line phone system and transferred callers to appropriate department or staff member.
- Handled sensitive customer information with confidentiality, adhering to company privacy guidelines.
- Developed strong working relationships with team members, fostering a positive work environment.
- Maintained accurate records of visitor logs for security purposes and compliance with company policies.
- Sorted and delivered mail and packages upon arrival to correct staff members and departments.
- Welcomed customers with friendly greeting, answered general questions, gathered nature of visit and directed to specific offices.
- Organized, maintained and updated information in computer databases.
Bistro Supervisor/Attendant
Wickshire Senior Living
11.2009 - Current
- Boosted customer satisfaction by providing exceptional service and addressing any concerns promptly.
- Increased overall bistro revenue through strategic marketing initiatives and menu optimization.
- Supervised, supported, scheduled and assigned daily work to bistro team members.
- Assisted in menu development, incorporating customer feedback and staying current on culinary trends.
- Assisted in monitoring inventory and controlling use of restaurant equipment.
- Maintained a clean and safe environment by enforcing strict adherence to health code regulations.
- Reduced waste, controlling inventory levels and optimizing food ordering procedures.
- Implemented training programs for new hires to improve their skillsets and ensure seamless integration into the team.
- Tracked daily sales reports using POS system data analysis tools for continuous improvement efforts.
- Controlled food costs and managed inventory.
- Directed food preparation and cooking activities to meet health and safety standards.
- Served consistent portions following recipes and control standards.
- Maintained a clean and safe environment for guests through regular inspection and cleaning tasks.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
- Assisted customers with returns, refunds and resolving transaction issues.
- Answered questions about store policies and addressed customer concerns.
Dental Assistant
Florida Smile Center
03.2022 - 04.2023
- Cleaned and sanitized dental tools and equipment, straightened treatment rooms, and restocked supplies to prep for next patient and maintain health and safety practices.
- Maintained a clean and sterile work environment to prevent cross-contamination and infection.
- Sanitized trays, instruments, and surfaces for clean dental office setting and patient safety.
- Provided chairside assistance during examinations, improving dentist efficiency and patient satisfaction.
Cashier
Checkers Rally's
02.2007 - 10.2008
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Restocked and organized merchandise in front lanes.
- Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
Education
No Degree - Dental Assisting
AAA School Of Dental Assisting
Pompano Beach, FL03.2022
High School Diploma -
Blanche Ely High School
Pompano Beach, FL06.2006
Skills
- Team Management
- Sanitation Standards
- Food presentation
- Quality Control Guidelines
- Training Development Aptitude
- Customer Service
- Stocking and Replenishing
- Managing Multiple Tasks
- Filing
Certification
- Certified Dental Assistant
Timeline
Dental Assistant
Florida Smile Center
03.2022 - 04.2023
Dining Room Supervisor
Oasis Senior Living Quarters
11.2009 - Current
Front Desk Receptionist
Willow Wood Senior Living
11.2009 - Current
Bistro Supervisor/Attendant
Wickshire Senior Living
11.2009 - Current
Cashier
Checkers Rally's
02.2007 - 10.2008
No Degree - Dental Assisting
AAA School Of Dental Assisting
High School Diploma -
Blanche Ely High School
- Certified Dental Assistant
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