SHAR’REE LEWIS
Spanaway,WA
Summary
Dynamic professional with extensive experience at Pierce Transit, excelling in customer service and data management. Proven ability to enhance service delivery through effective problem resolution and team collaboration. Skilled in eligibility processing and maintaining confidentiality, consistently achieving high standards in documentation and communication. Adaptable and committed to fostering positive client relationships.
Overview
9
9
years of professional experience
1
1
Certification
Work History
ADA Eligibility Assistant
Pierce Transit
Lakewood, WA
01.2024 - 10.2024
- Process eligibility requests via telephone, mail, and in-person while maintaining confidentiality.
- Enter, update, and manage applicant data in compliance with ADA and agency regulations.
- Prepare and distribute eligibility determination letters and reports.
- Maintain organized electronic and physical records, ensuring accuracy and completeness.
- Coordinate departmental meetings, mailings, and supply management.
- Attend events, forums, and conferences representing the department professionally.
Customer Service Representative Lead
Pierce Transit (Shuttle)
Lakewood, WA
02.2023 - 01.2024
- Supervised front-line customer service operations, including staff scheduling and workflow oversight.
- Responded to complex customer inquiries and complaints using professional communication and problem-solving skills.
- Ensured accurate data entry, records management, and reporting in databases.
- Monitored and analyzed performance metrics to improve service delivery.
- Supported team development through training and mentorship.
Customer Service Representative
Pierce Transit (Shuttle)
Lakewood, WA
05.2022 - 02.2023
- Delivered high-quality customer service through phone, email, and in-person communication.
- Conducted accurate data entry for rider inquiries, complaints, and trip scheduling.
- Demonstrated reliability and attention to detail in maintaining confidential records.
- Actively participated in team initiatives and adapted to shifting priorities.
Driver Helper
UPS
Tacoma, WA
10.2021 - 01.2022
- Assisted drivers with safe and efficient package delivery and pickups.
- Handled loading and unloading using hand trucks and dollies.
- Verified customer deliveries and maintained delivery documentation.
Endoscopy Technician
Washington Gastroenterology
Puyallup, WA
11.2018 - 11.2021
- Maintained and calibrated endoscopic equipment to meet strict medical standards.
- Supported physicians during procedures, collecting specimens and preparing rooms.
- Managed data and records for patient documentation and sterilization logs.
- Ensured procedural efficiency through multitasking and coordination with clinical teams.
Endoscopy Technician
Swedish Medical Center
Issaquah, WA
02.2018 - 08.2019
- Prepared and maintained procedure rooms and equipment.
- Collected and labeled specimens following medical protocols.
- Monitored inventory and performed supply management for endoscopy units.
Certified Nursing Assistant
Swedish Medical Center
Seattle, WA
04.2017 - 02.2018
- Assisted patients with daily living activities while maintaining confidentiality under HIPAA.
- Recorded and entered patient care data accurately into medical systems.
- Supported nursing staff with communication, patient transfers, and documentation.
Health Unit Coordinator
Swedish Medical Center
Seattle, WA
10.2015 - 04.2017
- Managed patient records and coordinated documentation for admissions, transfers, and discharges.
- Scheduled patient appointments and communicated with healthcare providers and families.
- Ensured accurate data entry and organization within electronic medical record systems.
Education
Some College (No Degree) - Business Administration
Pierce College
Puyallup, WASome College (No Degree) - Practical Nursing
Bates Technical College
Tacoma, WASkills
- Customer service
- Data management
- Eligibility processing
- Communication skills
- Team collaboration
- Time management
- Problem resolution
- Records organization
- Confidentiality
- Microsoft office expertise
- Telephone etiquette
- Documentation and paperwork
- Application review
- Adaptability and flexibility
- Multicultural sensitivity
- Active listening
Certification
Certified Nursing Assistant
Timeline
ADA Eligibility Assistant
Pierce Transit
01.2024 - 10.2024
Customer Service Representative Lead
Pierce Transit (Shuttle)
02.2023 - 01.2024
Customer Service Representative
Pierce Transit (Shuttle)
05.2022 - 02.2023
Driver Helper
UPS
10.2021 - 01.2022
Endoscopy Technician
Washington Gastroenterology
11.2018 - 11.2021
Endoscopy Technician
Swedish Medical Center
02.2018 - 08.2019
Certified Nursing Assistant
Swedish Medical Center
04.2017 - 02.2018
Health Unit Coordinator
Swedish Medical Center
10.2015 - 04.2017
Some College (No Degree) - Business Administration
Pierce College
Some College (No Degree) - Practical Nursing
Bates Technical College