Sharrell Quinney

• Monitored customer order process and addressed customer issues
• Improved overall customer purchasing experiences to promote steady revenue.
• Applied expanded knowledge obtained from the role in increasingly more complex situations.
• Exceeded departmental quality and service standards

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• Provided a diverse range of quality information to customer’s concerns.
• Ensured that all claims issues/concerns were resolved in a timely manner.
• Fostered relationships with customers to expand customer base and retain business.

• Coordinated and scheduled appointments, meetings, and travel arrangements for supervisor.
• Trained 2 administrative assistants during a period of company expansion to ensure strict adherence to company policy
• Maintained discretion when dealing with sensitive topics.
• Developed new filing and organizational practices, saving more than $4000 per year in contracted labor expenses.