Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
11
11
years of professional experience
Work History
Master Esthetician
Brazilian Wax By Andreia
05.2021 - 06.2023
Fostered friendly, warm, and exceptional customer experience.
Sterilized equipment for patient treatments.
Recommended retail products for at-home use.
Stocked treatment rooms with proper supplies.
Performed waxing, body wrap application, and gentle exfoliation to improve overall skin condition.
Welcomed clients arriving for appointments.
Assisted in developing monthly promotional campaigns to attract new clients.
Created repeat business by developing long-term relationships with regular customers.
Cleansed, exfoliated and moisturized customer skin.
Resolved customer complaints and facilitated conflict resolutions.
Onboarded new employees with training and new hire documentation.
Improved marketing to attract new customers and promote business.
Sales Support Coordinator
Spectrum
05.2012 - 01.2020
Managed customer accounts, responding to inquiries and resolving customer service issues
Assisted customers with sales needs such as inventory and shipping questions.
Helped cultivate and maintain business relationships by professionally handling partner and customer needs.
Coordinated responses and resources to handle special client requests.
Learned and frequently used multiple sales systems to investigate, track, and correct customers' issues.
Prepared and presented sales reports and customer profiles to upper management.
Documented customer complaints and completed corrective action requests.
Education
No Degree - Esthetics
Kenneth Shuler School of Cosmetology
Spartanburg, SC
09.2020
Bachelor of Science - Biology
Morris College
Sumter, SC
05.2009
Skills
Employee Training
Sales Expertise
Customer Experience
Maintaining Clean Work Areas
Product Recommendations
Conflict Resolution
Service Quality
Excellent Team Player
Staff Meetings
Superior Attention to Detail
Eyebrow Shaping
Waxing and Laser Hair Removal
Timeline
Master Esthetician
Brazilian Wax By Andreia
05.2021 - 06.2023
Sales Support Coordinator
Spectrum
05.2012 - 01.2020
No Degree - Esthetics
Kenneth Shuler School of Cosmetology
Bachelor of Science - Biology
Morris College
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