Tia Gipson
Lynnwood,WA
Summary
Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.
Overview
9
9
years of professional experience
Work History
Master Esthetician
Unravel Therapeutics
08.2019 - Current
- Fostered friendly, warm, and exceptional customer experience.
- Developed customized facial treatments for individual clients to address specific skin care needs.
- Analyzed skin condition and made appropriate product recommendations.
- Sterilized equipment for patient treatments.
- Educated patients on treatment options.
- Created repeat business by developing long-term relationships with regular customers.
- Recommended and performed microdermabrasion, peels and laser treatments.
- Performed special anti-oxidant, acne, and microdermabrasion facial services.
- Executed laser hair removal and microdermabrasion procedures.
- Executed laser hair removal and microdermabrasion procedures
- Maintains over 90% of repeat clients
Massage Therapist
Unravel Therapeutics
08.2019 - Current
- Developed and maintained positive relationships with clients through professional communication and follow-up to increase satisfactions and build rapport.
- Provided safe, effective, and appropriate massage therapy techniques during customer appointments.
- Created comfortable and professional environment for clients by setting up massage tables and preparing treatment area.
- Utilized deep tissue, Swedish and myofascial massage therapy techniques to provide options to customers.
- Demonstrated knowledge of anatomy and physiology to better understand body and inform massage techniques.
- Collaborated with physical therapists and other medical professionals to provide holistic care.
- Educated clients on benefits of massage and recommended home care techniques.
Security Officer
Allied Universal Security Services
07.2018 - 05.2019
- Greeted guests professionally and courteously to cultivate welcoming atmosphere while making safety top priority.
- Conducted regular patrols of key areas to spot and control security concerns.
- Wrote detailed reports on property damage, theft, presence of unauthorized persons and unusual incidences.
- Checked identification of persons entering and exiting facility to eliminate unauthorized visitors.
- Monitored and authorized entrance and departure of vehicles, cargo trucks, and visitors.
- Executed security rules and procedures and calmly and promptly escorted non-compliant individuals out of building.
Bridal Stylist
Dolce Bleu
02.2014 - 07.2018
- Sold and fitted gowns for brides-to-be.
- Met with potentials clients and gave quotes on services and general wedding costs.
- Assisted with wedding set up and decoration.
- Entrusted to handle confidential and sensitive situations in professional matter.
- Assisted in scheduling bands, caterers and photographers.
- Excellent at sizing and taking measurement.
- Managed customer expectations with open consultations and frequent communication
Education
Massages Therapy
Cortiva Institute - Seattle
Seattle, WA05.2018
Master Esthetician
Washington Laser Institute
Federal Way, WA07.2016
Esthetics
The Euro Institute of Skin Care
Renton, WA01.2016
Associate of Arts -
Seattle Central Community College
Seattle, WA06.2014
Skills
- Product Recommendations
- Employee Training
- Skincare Laser Safety
- Customer Experience
- Chemical Facial Peels
- Sales Expertise
- Excellent Team Player
Accomplishments
- Exceeded monthly quota ever quarter.
Timeline
Master Esthetician
Unravel Therapeutics
08.2019 - Current
Massage Therapist
Unravel Therapeutics
08.2019 - Current
Security Officer
Allied Universal Security Services
07.2018 - 05.2019
Bridal Stylist
Dolce Bleu
02.2014 - 07.2018
Massages Therapy
Cortiva Institute - Seattle
Master Esthetician
Washington Laser Institute
Esthetics
The Euro Institute of Skin Care
Associate of Arts -
Seattle Central Community College
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