Tia Gipson
Lynnwood,WA
Summary
Highly organized Front Desk Receptionist with exemplary multitasking, time management and customer service skills. Responsible professional willing to go extra mile to assist others with solving problems. Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.
Overview
10
10
years of professional experience
Work History
Master Esthetician
Unravel Therapeutics
07.2019 - Current
- Developed customized facial treatments for individual clients to address specific skin care needs.
- Assessed condition of clients' skin in order to make recommendations to improve skin quality.
- Recommended retail products for at-home use.
- Created repeat business by developing long-term relationships with regular customers.
Massage Therapist
Unravel Therapeutics
07.2019 - Current
- Developed and maintained positive relationships with clients through professional communication and follow-up to increase satisfactions and build rapport.
- Created comfortable and professional environment for clients by setting up massage tables and preparing treatment area.
- Provided safe, effective, and appropriate massage therapy techniques during customer appointments.
- Booked appointments, answered phones, greeted clients, handled payments, and created client service tickets.
Security Officer Supervisor
Allied Universal Security Services
08.2017 - 01.2019
- Greeted guests professionally and courteously to cultivate welcoming atmosphere while making safety top priority.
- Reviewed camera and system feeds and alerted proper respondents regarding discrepancies.
- Protected facility and property guests by regularly circulating premises and monitoring surveillance feeds.#
- Protected facility and property guests by regularly circulating premises and monitoring surveillance feeds.
- Checked identification of persons entering and exiting facility to eliminate unauthorized visitors.
- Oversaw daily monitoring and patrolled buildings, grounds, and work sites.
Wedding Consultant
Dolce Bleu
04.2014 - 02.2017
- Worked closely with clients to develop personalized wedding plan that fit within budget.
- Processed purchase orders and invoices in accordance with company procedures.
- Monitored incoming orders and tracked progress to meet deadlines.
- Established relationships with vendors to support access to latest product information and pricing.
- Researched and evaluated market trends and industry developments to optimize purchasing strategies.
- Sourced new vendors and negotiated contracts to reduce costs and improve quality.
- Promoted superior customer experiences by leveraging understanding of color, trends, styles, benefits and product value perception.
- Performed yearly store audits in collaboration with managers, designers, and sales associates to provide feedback.
Education
Massage Therapy
Cortiva Institute
Seattle, WA04.2019
Master Esthetician
Washington Laser Institute
Federal Way, WA08.2016
Esthetician
The European Institute
Renton, WA01.2016
Associate of Arts - Fashion Design
Seattle Central Community College
Seattle, WA05.2015
Skills
- Product Recommendations
- Client Intakes
- Excellent Team Player
- Critical Thinking
- Complex Problem-Solving
- Database Administration
- Telephone Skills
- Process Payments
- Customer Service
- Expense Reporting
- Customer and Client Relations
- Document Control
Timeline
Master Esthetician
Unravel Therapeutics
07.2019 - Current
Massage Therapist
Unravel Therapeutics
07.2019 - Current
Security Officer Supervisor
Allied Universal Security Services
08.2017 - 01.2019
Wedding Consultant
Dolce Bleu
04.2014 - 02.2017
Massage Therapy
Cortiva Institute
Master Esthetician
Washington Laser Institute
Esthetician
The European Institute
Associate of Arts - Fashion Design
Seattle Central Community College
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