Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Sharrie Jenkins

Fort Smith,AR

Summary

Senior Customer Service Representative with a strong background in healthcare customer service. Skilled in resolving complex member inquiries and enhancing customer satisfaction. Experienced in team collaboration and proficient in Microsoft Office and medical terminology for accurate record-keeping.

Overview

9
9
years of professional experience
1
1
Certification

Work History

Senior Customer Service Representative-Remote

United Healthcare
Fort Smith, AR
05.2024 - Current
  • Resolved customer inquiries regarding benefits and claims, ensuring swift issue resolution.
  • Guided members through healthcare plans to enhance the service experience.
  • Scheduled appointments with care providers to facilitate access to specialists.
  • Educated members on optimizing health plan usage for better outcomes.
  • Maintained accurate interaction records, achieving productivity and quality benchmarks.

Customer Service Agent-Remote

Sutter Health
Fort Smith, AR
01.2023 - 05.2024
  • Provided timely, accurate responses to inquiries, resulting in improved customer satisfaction.
  • Developed strong partnerships with healthcare teams to synchronize efforts with corporate goals.
  • Prioritized tasks effectively to meet deadlines despite interruptions and workload surges.
  • Handled incoming calls promptly and professionally, under company standards.

Patient Service Representative- Hybrid

Mercy Hospital Fort Smith
Fort Smith, AR
09.2021 - 01.2023
  • Ensured accurate, timely information delivery for patients and staff through effective inquiry responses.
  • Built strong customer relationships to identify opportunities for service enhancement.
  • Prioritized and escalated service requests to guarantee resolution within service agreements.
  • Streamlined appointment scheduling processes, reducing wait times and enhancing patient flow.
  • Coordinated with medical staff to maintain accurate patient records, minimizing errors and improving communication.

Pharmacy Technician

Medisav Homecare Pharmacy
Fort Smith, AR
04.2021 - 08.2021
  • Delivered customer service to patients by addressing inquiries on medications and health topics.
  • Collaborated with the pharmacy team to prioritize and fulfill medication orders efficiently.
  • Processed medication orders under pharmacist supervision, ensuring accuracy and compliance.
  • Refilled prescriptions, provided OTC product recommendations, and verified insurance benefits.
  • Verified patient identities at pickup to prevent medication errors and ensure safety.

Greeter/Customer Service Cashier

Sam's Club
Fort Smith, AR
08.2017 - 05.2018
  • Created a welcoming environment for customers, improving understanding of their needs.
  • Ensured asset protection by monitoring store traffic consistently.
  • Delivered precise information on store operations to elevate customer service standards.
  • Enforced store policies regarding returns, exchanges, and payment methods.

Direct Care Aide

Brownwood Life Care Center
Fort Smith, AR
05.2016 - 07.2017
  • Improved quality of life for elderly individuals by assisting with daily tasks.
  • Fostered autonomy among adults by educating them on independent living skills.
  • Supervised rehabilitation exercises, ensuring strict adherence to guidelines.
  • Promoted health by preparing meals that met specific dietary needs.
  • Engaged disabled children in schools through effective support strategies.
  • Developed an effective working relationship with clients, families, and other members of the healthcare team.

Education

Associate of Applied Science - Office Management Technology

University of Arkansas Fort Smith
Fort Smith, AR
12-2020

Skills

  • Customer service and support
  • Healthcare regulations and compliance
  • Appointment scheduling and management
  • Data entry and claims processing
  • Customer relationship management
  • Patient record management
  • Benefits explanation and healthcare knowledge
  • Time management and workflow optimization
  • Interpersonal skills and team collaboration
  • Health monitoring and patient care
  • Call center experience
  • Billing adjustments and refunds

Certification

  • Certificate of Proficiency Medical Office Professional -2020
  • Certificate of Medical Office Professional -2020
  • Certificate of Proficiency Office Management-2020

Timeline

Senior Customer Service Representative-Remote

United Healthcare
05.2024 - Current

Customer Service Agent-Remote

Sutter Health
01.2023 - 05.2024

Patient Service Representative- Hybrid

Mercy Hospital Fort Smith
09.2021 - 01.2023

Pharmacy Technician

Medisav Homecare Pharmacy
04.2021 - 08.2021

Greeter/Customer Service Cashier

Sam's Club
08.2017 - 05.2018

Direct Care Aide

Brownwood Life Care Center
05.2016 - 07.2017

Associate of Applied Science - Office Management Technology

University of Arkansas Fort Smith

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