SHARRIE RATLIFF
Chattanooga,TN
Summary
Experienced nursing professional bringing demonstrated clinical expertise, leadership skills and technical knowledge. Proficient in updating charts, monitoring medications and working with multidisciplinary teams to optimize patient care. Quality-driven and efficient with strong interpersonal abilities. Knowledgeable patient representative offers demonstrated skills in case management and service coordination. Expertly handles complaints, inquiries and service questions to meet patients' access needs and correct problems related to care. Well-versed in policies, procedures and standards.
Overview
7
7
years of professional experience
Work History
LOSS MIGIATIONS
Bank of America
CHARLOTTE, NC
08.2022 - 03.2024
- Identified potential opportunities for expansion of existing LTSS programs based on changing customer needs.
- Facilitated communication between clients, family members, providers, case managers, health professionals, payers. as needed.
- Attended relevant conferences or trainings related to the field of Long Term Services and Supports.
Telemarketing Sales Representative
Automation Personnel Services
CHARLOTTE, NC
09.2019 - 08.2022
- Collaborated with team members to develop strategies for increasing sales performance.
- Maintained knowledge of current promotions, policies regarding payment and exchanges, and security practices.
- Adhered to all applicable telemarketing regulations while making outbound calls.
Customer Service Representative
Automation Personnel Services
Charlotte, NC
06.2017 - 09.2019
- Conducted regular follow-up calls with customers after resolving their issues.
- Provided exceptional customer service to ensure customer satisfaction.
- Resolved customer complaints promptly and efficiently.
Education
GED -
CHATTANOOGA STATE
Chattanooga, TN02-2001
Skills
- Care Coordination
- Service planning
- Policy Knowledge
- Client Advocacy
Timeline
LOSS MIGIATIONS
Bank of America
08.2022 - 03.2024
Telemarketing Sales Representative
Automation Personnel Services
09.2019 - 08.2022
Customer Service Representative
Automation Personnel Services
06.2017 - 09.2019
GED -
CHATTANOOGA STATE
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