Summary
Overview
Work History
Education
Skills
Timeline
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Sharrielle Johnson

Fort Worth,TX

Summary

Proven Customer Service Representative at CVS, adept in critical thinking and data entry, enhanced customer retention through exceptional service and active listening. Collaborated at Amazon to streamline order accuracy, showcasing strong problem resolution skills. Achieved significant productivity improvements at Andretti by optimizing task efficiency.

Overview

3
3
years of professional experience

Work History

Customer Service Representative

CVS
04.2024 - Current
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
  • Developed strong product knowledge to provide informed recommendations based on individual customer needs.
  • Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.

Order Picker

Amazon
06.2023 - 04.2024
  • Collaborated with team members to ensure timely completion of orders during peak demand periods.
  • Excellent communication skills, both verbal and written.
  • Reduced order processing time with the use of RF scanning equipment and inventory management software.
  • Improved order accuracy by meticulously picking items according to pick list and packing slip requirements.

Busser

Andretti
06.2022 - 09.2023
  • Reset and cleaned tables quickly to prepare for new customers.
  • Collected trash, wiped up spills, and removed trays to maintain fresh and clean customer areas.
  • Worked quickly, communicated with other staff and always looked for better ways of completing tasks to improve productivity and keep tables ready for incoming guests.
  • Completed side work duties, ensuring that all necessary supplies were stocked for shift success.

Education

Seguin High School
Arlington, TX
06.2023

Skills

  • Customer service
  • Active listening
  • Critical thinking
  • Data entry
  • Customer relations
  • Problem resolution
  • Call center experience
  • Client relations

Timeline

Customer Service Representative

CVS
04.2024 - Current

Order Picker

Amazon
06.2023 - 04.2024

Busser

Andretti
06.2022 - 09.2023

Seguin High School

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Sharrielle Johnson