Sharron Jones

Patient Access Representative

• Serve as the first point of contact for patients, providing professional and welcoming service during registration and check-in.
• Use Epic EMR to register patients, verify demographics, update medical records, schedule appointments, and document patient information.
• Verify insurance coverage, eligibility, authorizations, and referral requirements to support accurate and timely access to care.
• Collect copayments, deductibles, and other patient payments while following cash-handling and financial policies.
• Schedule and coordinate appointments based on provider availability, patient needs, and department guidelines.
• Review patient information for accuracy and resolve registration discrepancies to prevent delays in care and billing.
• Assist patients with questions regarding appointments, insurance, billing, and healthcare services while maintaining a high level of customer service.
• Maintain strict HIPAA compliance when handling confidential patient and medical information.
• Communicate and collaborate with physicians, nurses, clinical teams, insurance companies, and other departments to ensure smooth patient flow.
• Manage high-volume patient interactions and multiple administrative responsibilities while maintaining accuracy and efficiency.
• Identify and escalate complex registration, insurance, or patient concerns to the appropriate department for resolution.

• Executed accurate coding and billing of medical claims for diverse hospital and nursing facilities.
• Thoroughly researched newly identified diagnoses and/or medical procedures to expand skills and knowledge.
• Expertly transcribed medical reports for a variety of physicians in a hospital setting.
• Researched CPT and ICD-10 coding discrepancies for compliance and reimbursement accuracy.

• Promoted from Team Leader to Assistant Manager within 9 months.
• Provided excellent and always provided professional customer services with various customer in many different situations and work environments.
• Reported to the district manager regarding all store and staff issues.
• Managed staff of numerous sales associates, team leaders and assistant managers.
• Routinely answered customer questions regarding merchandise and pricing.
• Greeted customers entering the store to ascertain what each customer wanted or needed.
• Recommended, selected and helped locate and obtain out-of-stock product based on customer requests.
• Built long-term customer relationships with patients and associates that will forever be memorable.

• Provide compassionate, professional support to patients by assisting with appointments, inquiries, referrals, and general healthcare needs.
• Verify and update patient demographics, insurance information, and medical records while maintaining accuracy and confidentiality.
• Utilize Epic Electronic Medical Record (EMR) system to access and update patient information, document interactions, review appointments, and support clinical workflows.
• Schedule, reschedule, and confirm patient appointments while coordinating with healthcare providers and clinical staff.
• Answer high-volume phone calls and messages, identify patient needs, and route concerns to the appropriate department or healthcare professional.
• Assist patients with check-in/check-out processes and provide guidance regarding forms, procedures, and next steps in their care.
• Verify insurance eligibility and assist with billing-related questions while following established policies and procedures.
• Maintain HIPAA compliance and protect sensitive patient information during all patient interactions.
• Communicate effectively with patients from diverse backgrounds while demonstrating empathy, professionalism, and excellent customer service.
• Collaborate with physicians, nurses, medical staff, and administrative teams to ensure a smooth and positive patient experience.
• Resolve patient concerns promptly and professionally while escalating complex issues when necessary.
• Manage multiple tasks in a fast-paced healthcare environment while maintaining attention to detail and accuracy.