TONYA SPENCER
Patient rep
Tacoma,WA
Summary
Dynamic Customer Service Representative with over 5 years of experience in high-pressure call center environments. Proven track record of delivering prompt, efficient, and accurate service while effectively managing a high volume of incoming calls. Recognized for exceptional organizational skills and a positive attitude, consistently prioritizing tasks to meet and exceed team objectives. Eager to embrace additional responsibilities that contribute to overall team success and enhance customer satisfaction.
Overview
21
21
years of professional experience
Work History
Patient Access Representative
Proliance Puget Sound Surgeons
12.2018 - 09.2025
- Answered incoming calls, scheduled appointments and filed medical records.
- Responded to inquiries by directing calls to appropriate personnel.
- Processed payments using cash and credit cards, maintaining accurate records of transactions.
- Assist with scheduling Lawyer with doctor
Customer Service and Medical Billing
Terra Staffing Group
01.2017 - 01.2018
- Scheduled workers for various jobs sites
- Negotiated wages with the identified job sites
- Calculated mileage for the Tru Blue Company
- Provided Customer Service
- Called patients and assisted them with payment arrangements
- Ensured that the medical insurance fit the medical need
Claims Associate
State Farm Insurance
01.2014 - 01.2015
- Communicated with customers over the phone, mobile apps, and internet reporting
- Gathered and documented loss information
Care Giver
Washington State Department of Health and Human Services, COPES Program
01.2006 - 01.2015
- Home management and care planning
- Facilitated medical advocacy activities
- Responsible for prescription medication management
- Assisted with personal hygiene and care
- Prepared meals and monitored nutritional intake
- Worked with patients’ mobility exercises
- Maintained home environment and completed laundry and housekeeping as needed
- Provided transportation to appointments
Medical Assistant
Multi Care Cedar Surgical
01.2006 - 01.2007
- Assisted the physician’s as they examined patients in the office and during surgical procedures
- Prepared and logged laboratory specimens
- Provided pre-operative patient care
Medical Assistant
Rainier Oncology Medical
01.2005 - 01.2006
- Assisted to the Medical Director in scheduling meetings and patient appointments
- Reviewed forms and replies/responses to inquiries
- Provided information regarding benefit eligibility and insurance coverage to patients and families
- Supervised nutrition planning
Education
Bachelors of Arts Degree -
DeVry University
Federal Way, WAAssociates of Arts - Business Support Services
Clover Park Technical College
Lakewood, WAMedical Assistant Certificate - undefined
Eton Technical College
Federal Way, WASkills
- 10 years of Administrative Assistant-Medical Assistant experience
- Proficient in Microsoft Office Suite
- Certified Medical Assistant
- Insurance interpretation/EOB
- Medical terminology
- Transcription of medical records
- Medical billing and coding
- Superb communication and customer service skills
- Excellent writing and correspondence skills
- Office Equipment Experience (Phones, Copy Machines, Fax Machines, Scanning)
- Conscientious individual who is highly organized, dedicated, and committed to professionalism
- Highly motivated self-starter who takes initiative with minimal supervision
- Productive worker with solid work ethic who exerts optimal effort in completing tasks
- Resourceful team player who excels at building trusting relationships with clients and colleagues
Timeline
Patient Access Representative
Proliance Puget Sound Surgeons
12.2018 - 09.2025
Customer Service and Medical Billing
Terra Staffing Group
01.2017 - 01.2018
Claims Associate
State Farm Insurance
01.2014 - 01.2015
Care Giver
Washington State Department of Health and Human Services, COPES Program
01.2006 - 01.2015
Medical Assistant
Multi Care Cedar Surgical
01.2006 - 01.2007
Medical Assistant
Rainier Oncology Medical
01.2005 - 01.2006
Associates of Arts - Business Support Services
Clover Park Technical College
Medical Assistant Certificate - undefined
Eton Technical College
Bachelors of Arts Degree -
DeVry University