Kenyasia Johnson
Administrative Assistant
Durham,NC
Summary
Administrative Assistant supporting office operations through scheduling, document retrieval, spreadsheet management, and confidential records handling. Coordinates calendars, prepares paperwork, and keeps daily workflows organized across busy administrative environments. Brings practical experience maintaining smooth communication and dependable clerical support.
Overview
9
9
years of professional experience
Work History
Front Desk Administrative Assistant
UNC Hospitals
04.2025 - Current
- Serve as the first point of contact for patients, visitors, and medical staff in a fast-paced hospital environment.
- Coordinate communication between patients, nurses, physicians, and clinical departments.
- Manage high-volume phone calls, patient check-ins, and appointment scheduling with accuracy and efficiency.
- Verify patient information, insurance details, and documentation in compliance with HIPAA regulations.
- Monitor waiting areas to ensure patient flow, safety, and adherence to hospital protocols.
Home Health Administrator
Visiting Angels Home Care Agency
03.2020 - 04.2025
- Maintained accurate patient and staff documentation.
- Coordinated scheduling and administrative workflows.
- Managed patient billing, verifying data for accuracy to ensure error-free invoicing processes.
- Processed weekly invoices to clients' insurance providers, facilitating timely reimbursements and financial transactions.
- Oversaw daily operations, including staff allocation and administrative paperwork, to meet patient needs effectively.
- Executed clerical duties to enhance office efficiency and support operational workflow.
Bank Teller
Truist Bank
10.2017 - 03.2020
- Verified customer identities and ensured confidentiality of personal and financial information.
- Processed a range of financial transactions, including deposits, withdrawals, and loan payments efficiently.
- Maintained strict adherence to federal and state banking regulations, as well as corporate policies and procedures.
- Balanced cash drawers accurately at the end of each shift, minimizing discrepancies in financial records.
Education
Bachelor of Science - Sociology
University of North Carolina At Pembroke
Lumberton, NC05-2024
Associate of Arts - Elementary Education
Richmond Community College
Hamlet, NC05-2019
High School Diploma - undefined
Richmond Senior High School
Rockingham, NC06-2016
Skills
- Document Retrieval
- Confidential Information Management
- Active Listening
- Spreadsheet Management
- Multi-Line Phone Operation
- Appointment Scheduling
- Organization and Time Management
- Developing Office Systems
- Remote Care Access Representative
Timeline
Front Desk Administrative Assistant
UNC Hospitals
04.2025 - Current
Home Health Administrator
Visiting Angels Home Care Agency
03.2020 - 04.2025
Bank Teller
Truist Bank
10.2017 - 03.2020
High School Diploma - undefined
Richmond Senior High School
Associate of Arts - Elementary Education
Richmond Community College
Bachelor of Science - Sociology
University of North Carolina At Pembroke