SHARTE'SHA PONDER
Fort Thomas,KY
Summary
Seeking employment as a healthcare professional in the public and private sector to utilize my current customer service and care giving skills in Health Informatics and Information Management. Patient-focused with more than four years' experience working in a busy medical office serving diverse populations. Intake Specialist/ Scheduling coordinator with background in billing and collections, records management and maintenance and appointment setting. Desires a role in a medical office environment.
Overview
6
6
years of professional experience
Work History
CVS/ Managed Staffing
CVS Specialty Pharmacy
09.2024 - Current
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
- Adaptable and proficient in learning new concepts quickly and efficiently.
- Proved successful working within tight deadlines and a fast-paced environment.
- Demonstrated strong organizational and time management skills while managing multiple projects.
3N LTAC/ OBGYN Scheduling
UC Health Daniel Drake Center
08.2023 - 08.2024
- Assisted in patient care and recovery by providing vital sign monitoring, wound care, and patient education
- Assisted in patient care while on ventilators by providing emotional support, pain management, and daily living assistance
- Demonstrated strong communication and organizational skills while providing patient care and ensuring patient safety
- Collaborated with healthcare professionals to provide quality patient care and ensure a positive patient experience
- Scheduling patients for next Dr
- Appointments and ultrasounds
Intake Specialist
Cincinnati Action Agency
01.2023 - 07.2023
- Scheduled appointments, registered patients, and distributed sample pharmaceuticals as prescribed
- Professionally and courteously verified appointment times with patients
- Adeptly managed a multi-line phone system and pleasantly greeted all patients
- Verified patients' eligibility and claims status with insurance agencies
- Performed qualitative analysis of records to ensure accuracy, internal consistency, and correlation of recorded data
- Maintained strict patient and physician confidentiality
- Submitted electronic/paper claims documentation for timely filing
- Precisely evaluated and verified benefits and eligibility
- Evaluated patients' financial status and established appropriate payment plans
- Examined patients' insurance coverage, deductibles, possible insurance carrier payments and remaining balances not covered under their policies when applicable
- Updated patient financial information to guarantee accuracy
- Treated all patients, their families, visitors, peers, staff, and providers in a pleasant and courteous manner
Unit Clerk/ Monitor Watcher/ PCA
Bethesda North Hospital
09.2021 - 01.2023
- Responsible for communication and providing excellent customer service to patients, families, visitors, and colleagues
- Maintains required supplies for the unit
- Works in collaboration with others to improve services, the patient environment, and patient satisfaction
- Compose surgery and on-call schedule
- Provide a safe environment for the client
- Ambulate the patient, assist to restroom, and feed patient
- Assisted in the maintenance of medical charts and/or electronic medical record (filing, Op Reports, test results, home care forms)
- Adeptly managed a multi-line phone system and pleasantly greeted all patients
- Prepared patient charts accurately and neatly for the unit
- Watched monitor for alarms, 02, RR, HR
Customer Service Representative
Luxottica Retail
08.2019 - 09.2021
- Register patients into the database in a timely and accurate manner
- Contact payers to verify coverage and benefits
- Collect self-pay payments, co-pays, deductibles, and balances on accounts
- Verified patients' eligibility and claims status with insurance agencies for eye wear and what was covered under their insurance
- Resourcefully used various of communication to clients; phone, email, or Chat
- Responded to correspondence from insurance companies
Education
Pharmacy - Pre-Pharmacy
Diamond Oaks Career Development Center
Cincinnati, OH06.2015
Diploma -
Hamilton High School
Hamilton, OH06.2013
Skills
- Medical terminology expert
- Understands insurance benefits
- Composed and professional demeanor
- Excellent problem solver
- Resourceful and reliable worker
- Close attention to detail
- Adept multi-tasker
- Office support
- Excellent verbal communication
- Customer Service
- Time Management
- Medical Records
- Advanced Clerical Knowledge
- Microsoft Word
- Maintains Strict Confidentiality
- Basic Life Support
- Patient Information
Timeline
CVS/ Managed Staffing
CVS Specialty Pharmacy
09.2024 - Current
3N LTAC/ OBGYN Scheduling
UC Health Daniel Drake Center
08.2023 - 08.2024
Intake Specialist
Cincinnati Action Agency
01.2023 - 07.2023
Unit Clerk/ Monitor Watcher/ PCA
Bethesda North Hospital
09.2021 - 01.2023
Customer Service Representative
Luxottica Retail
08.2019 - 09.2021
Pharmacy - Pre-Pharmacy
Diamond Oaks Career Development Center
Diploma -
Hamilton High School