Sharunder Edmondson
Atlanta,GA
Summary
Quality Assurance Analyst with experience in detailed technical specifications. Offers collaborative style and has outstanding communication skills. Successful at managing multiple priorities with positive attitude.
Overview
34
34
years of professional experience
Work History
Independent Consultant
Zurvita
01.2010 - Current
- Greeted customers and offered assistance with selecting merchandise, finding accessories and completing purchases.
Quality Assurance Analyst
Hello Fresh
01.2021 - 07.2024
Maintained comprehensive knowledge of relevant industry regulations and standards, ensuring compliance throughout the QA process.
- Conducted training sessions for junior QA analysts, enhancing their skills and knowledge of industry best practices.
- Ensured customer satisfaction by verifying that products met specifications and functioned as intended before release.
- Participated in regular meetings with cross-functional teams to discuss progress updates, communicate concerns or challenges, and ensure alignment of project goals.
Hertz
01.2015 - 01.2020
Bishop Brothers Auto Auction
01.2003 - 01.2010
Westminster Manor Retirement Home
01.1991 - 01.2002
Skills
- Responsible for assisting lot operation managers with car count, lot check, assignment of special equipment, and communication with customer service staff availability of fleet
- Maintains financial accounts by processing customer adjustments
- Recommends potential products or services to management by collecting customer information and analyzing customer needs
- Resolves product or service problems by clarifying the customer's complaint; determining the cause of the problem; expediting correction or adjustment; following up to ensure resolution
- Attract potential customers by answering product and service questions; suggesting information about other products and services
- Provided information on book pricing to students
- Answered phones and greeted guests
- Maintains customer records by updating account information
- Executive Assistant
- Handled mail to prospective clients and investors
- Purchased supplies
- Manage stockroom
- Answered incoming calls
Timeline
Quality Assurance Analyst
Hello Fresh
01.2021 - 07.2024
Hertz
01.2015 - 01.2020
Independent Consultant
Zurvita
01.2010 - Current
Bishop Brothers Auto Auction
01.2003 - 01.2010
Westminster Manor Retirement Home
01.1991 - 01.2002
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