Sharvay Davis
Virginia Beach,VA
Summary
Current Human and Social Services student and polished, professional customer service representative offering 7 years of experience providing customer service support. Prepared to administer programs and policies, facilitate the delivery of services to communities through social action, and implement patient service plans. Dedicated to providing exceptional customer service, practicing efficient work strategies, and supporting organizational outcomes
Overview
9
9
years of professional experience
Work History
Driver
Amazon
09.2023 - Current
- Followed all relevant traffic laws and safety regulations.
- Utilized GPS and other navigation tools to plan routes and stay on schedule.
- Maintained professional and friendly demeanor during deliveries to uphold company reputation.
- Delivered goods and products to customer on time and in excellent condition.
- Followed proper safety procedures and protocols while loading, unloading and operating vehicles.
- Cleaned and maintained vehicle and assessed vehicle for damage after each shift.
- Coordinated efficient routes to avoid delays and optimize schedules.
- Communicated with customers to provide delivery updates and confirm delivery locations.
Medical Medication Aide
Fresenius Medical Center
10.2020 - 09.2022
- Perform patient service duties including communicating directly with patients to explain their medication plans, answering questions, and assisting with any concerns
- Administer medication and perform thorough patient assessments to evaluate their condition
- Prepared medication doses accurately by following medication administration record (MAR) written by healthcare providers.
- Documented medication administration into electronic medical records (EMR) to avoid duplication of medication dosages.
- Reordered medication to maintain adequate supply.
Human Resources Assistant
Gordon Paper Company
08.2015 - 10.2021
- Organized new employee orientation schedules for new hires.
- Delivered friendly assistance with new hires throughout interviewing and hiring process.
- Set up orientations and initial training for new employees.
- Practiced team building techniques to empower employees to achieve their goals
- Conducted new hire orientation to verify completion of appropriate paperwork, recording information on human resources database.
- Filed paperwork, sorted, and delivered mail and maintained office organization.
- Coordinated employee training programs to improve productivity and performance.
Customer Service Representative
Faneuil Inc
05.2018 - 01.2020
- Provided efficient and effective service to customers and prospects on all patron-based services
- Determined eligibility of claimants and registered those in need of benefits
- Schedule callbacks, transfer calls, and resolve customer issues utilizing a multi-line telephone system
- Utilized active listening to understand customer needs and determined the appropriate course of action to satisfy those needs
Front Desk Agent/Lead Agent
Sheraton Norfolk Waterside Hotel
03.2015 - 01.2019
- Registered guests and assigned them rooms while accommodating special requests whenever possible
- Verified guests’ method of payment and followed established credit-checking procedures
- Followed up with guests regarding satisfaction with guest-related issues to ensure maximum level of customer service was attained
Education
Bachelor of Science -
Bryant And Stratton College - Newport News
Newport News, VAHigh School Diploma -
Brooker T Washington
Norfolk, VA05.2009
Skills
- SKILLS & ABILITIES:
- Proficient with
- Microsoft Office Programs including Word, PowerPoint, Excel, and SharePoint
- Adept at building client trust and loyalty by establishing personal connections
- Skilled in designing and implementing processes to increase efficiency and productivity
- Educated in case management, community outreach, and administration
Timeline
Driver
Amazon
09.2023 - Current
Medical Medication Aide
Fresenius Medical Center
10.2020 - 09.2022
Customer Service Representative
Faneuil Inc
05.2018 - 01.2020
Human Resources Assistant
Gordon Paper Company
08.2015 - 10.2021
Front Desk Agent/Lead Agent
Sheraton Norfolk Waterside Hotel
03.2015 - 01.2019
Bachelor of Science -
Bryant And Stratton College - Newport News
High School Diploma -
Brooker T Washington
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