Sharyl Branam
Newark,TX
Summary
Dynamic professional with extensive experience in operational management and team development. Proven skills in project planning and client relationship building. Consistently drives operational efficiency and enhances customer satisfaction through effective training programs.
Overview
17
17
years of professional experience
1
1
Certification
Work History
District Manager
Firehouse Subs
Fort Worth, Texas
10.2015 - Current
- Analyzed sales data to identify trends, driving growth opportunities within the district.
- Developed and implemented operational policies to standardize practices across franchises.
- Oversaw daily operations across multiple restaurant locations, achieving optimal efficiency and consistency in service.
- Trained and mentored management teams, enhancing overall performance and productivity.
- Conducted regular store visits to ensure compliance with company standards and regulations, enhancing operational integrity.
- Ensured compliance with health and safety regulations consistently.
- Managed personnel matters within district, streamlining recruitment and performance reviews to strengthen team effectiveness.
- Resolved customer complaints quickly and effectively while maintaining a high level of customer service satisfaction.
- Regularly communicated updates regarding changes in corporate policies or procedures down through store level employees.
- Collaborated with franchise owners to develop initiatives that improved customer experience across locations.
Recruiter
Carter BloodCare
Bedford, Tx
11.2009 - 07.2015
- Managed client accounts to strengthen relationships and enhance customer loyalty.
- Conducted regular follow-ups to ensure client satisfaction and retention.
- Conducted presentations to potential customers, showcasing product benefits and generating interest.
- Generated new business by cold-calling prospective clients, expanding the client base.
- Resolved customer inquiries and provided product information promptly.
- Responded quickly to customer inquiries via phone or email.
- Served as the main point of contact for clients, addressing their needs and concerns. and support for maintaining account information and opening and closing accounts.
- Assisted in developing marketing strategies that improved event attendance and engagement.
Education
Associate of Arts - Business Administration And Management
Tarrant County College
North Richland Hills12-2002
Skills
- Operational and project management
- Customer relationship management
- Human resource management
- Recruiting and hiring
- Team leadership
- Staff supervision
- Client relationship building
- Training programs
Certification
Notary Public - Texas
Timeline
District Manager
Firehouse Subs
10.2015 - Current
Recruiter
Carter BloodCare
11.2009 - 07.2015
Associate of Arts - Business Administration And Management
Tarrant County College