The Agency Manager (TAM)
Sharyn Maldonado
Orange,CA
Overview
35
35
years of professional experience
1
1
Certification
Work History
Director of Human Resources /Consultant
Petra Risk Solutions
Orange, CA
01.2006 - Current
- Internally manage the following Human Resource functions: Recruiting & selection, Training & Development, Benefits administration, Compensation planning, Employee policies/procedures, Discipline & Termination
- Manage 70+ internal team members.
- Created Standard Operating Procedures (SOPS) for commercial insurance operations
- Responsible for servicing assignment of more than $170 M in active accounts
- Provide best practices-based HR consulting services to hotels, spas, and resorts nationally.
- Conduct HR department audits and record-keeping compliance inspections
- Review employee-based complaints, investigative matters, and employment-related claims.
- Develop and deliver public presentations
Account Manager/CSR
Bridgeport Insurance Brokers
Los Alamitos, CA
11.1997 - 01.2006
- Customer service, within large fleet division of Commercial Insurance Brokerage.
- Market policy renewals, rewrites and new business
- Process policies, endorsements & audits
- Rating policies
- Claims processing & reporting
- Premium financing
- Invoicing and collections
- Prepare and deliver proposals to existing clients
Safety Manager
Three Rivers Trucking, Inc.
Long Beach, CA
04.1991 - 11.1997
- Develop, implement, and maintain a full safety compliance program to meet State & Federal regulations.
- Manage claims, losses, accidents & incidents.
- Negotiate vendor contracts
- Recruiting & Selection
- Training
- Benefits Administration
- Payroll & tax preparation
- Worker’s Compensation payroll & claims reporting
- Operational Safety & Management position at an Import/Export transportation company in the Los Angeles Harbor area.
Education
AAB - undefined
Eastern Gateway Community College
05.2023
undefined
California State University Long Beach
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Long Beach City College
Behavioral Based Interview 2.0, Survey of Wage and Hour Litigation, SHRM Essentials of Human Resource Management, SHRM Academy: Creating an HR Strategy, Building Business Strategy, Managing Individual & Organizational Change
Skills
- Strong Written and Verbal Communication Skills
- Public Speaking
- Employment policies & procedures
- Workplace Investigations
- Compensation Planning
- Succession Planning
Certification
- Fire and Casualty License, California Department of Insurance, 1998-11-01
- Certified Safety Professional, California Trucking Association, 1995-04-01
- Professional in Human Resources (PHR), Human Resource Certification Institute, 2010-01-01
- Certified Human Resources Executive, American Hotel & Lodging Association, 2013-03-01
- Society for Human Resource Management Certified Professional (SHRM-CP), 2015-01-01
- PHR
- SHRM-CP
- CHRE
Professional Memberships
- Society for Human Resource Management (SHRM), PIHRA, District 7, 18 years
- International Association of Insurance Professionals (IAIP), Insurance Professionals of North San Diego County, 4 years, Past Board Vice President, President-Elect
- Los Angeles Hotel Human Resources Association (LAHHRA), 13 years
- American Hotel & Lodging Association (AH&LA), 18 years
Related Information
Developed curriculum and presented the following programs:
Why Your Agency Needs an Employee Incentive Program,
Managing Multiple Generations in the Workplace,
How to Make Telecommuting Work in Your Agency,
Compliance With the I-9 Form in Hospitality,
Understanding Great Customer Service,
Why Service Matters,
The State of Employment Practices,
Human Resources 101 for Hotel General Managers,
Miscommunications, Misunderstandings & Other Management Disasters
Software
Microsoft Office Suite (Word, Excel, Outlook, Power point)
Paylocity (HRIS)
ADP (HRIS)
Adobe
Accomplishments
- Supervised team of 70+ staff members.
- Used Microsoft Excel to develop volume and labor tracking spreadsheets.
- Documented and resolved Harassment Investigations which led to succesful resolutions.
Summary
Diligent Director of Human Resources with proven history of strategic leadership in human resources. Adept at driving organizational change and enhancing employee engagement. Demonstrated expertise in talent acquisition and conflict resolution.
Timeline
Director of Human Resources /Consultant
Petra Risk Solutions
01.2006 - Current
Account Manager/CSR
Bridgeport Insurance Brokers
11.1997 - 01.2006
Safety Manager
Three Rivers Trucking, Inc.
04.1991 - 11.1997
AAB - undefined
Eastern Gateway Community College
undefined
California State University Long Beach
undefined
Long Beach City College