JESSICA M. KING
West Lawn,Pennsylvania
Summary
Licensed clinical professional with a foundation in empathy, active listening, and advocacy, complemented by strong skills in quality assurance and compliance. My background in social work and healthcare operations equips me to evaluate complex interactions, uphold clinical standards, and identify service improvement opportunities. Experienced in analyzing trends, managing competing priorities, and maintaining a solutions-focused mindset, I am committed to advancing equitable, cost-effective, and high-quality care. Driven by a passion for removing barriers to mental health, I bring both clinical expertise and operational precision to support excellence in member experiences and organizational development and outcomes.
Overview
18
18
years of professional experience
1
1
Certification
Work History
Director of Human Resources and Organizational Development
Sense of Peace Home Care
Wyomissing, PA
07.2025 - Current
- Directed HR strategy, talent management, and workforce planning to align with organizational goals and improve retention.
- Streamlined onboarding processes, enhancing new hire orientation integration and engagement.
- Developed and implemented comprehensive HR policies aligned with organizational development goals.
- Facilitated training sessions to enhance workforce skills and compliance knowledge.
- Ensured compliance with labor laws and organizational policies while managing employee relations and conflict resolution.
- Conducted performance management reviews to drive employee development and retention.
- Maintained company compliance with local, state, and federal laws, in addition to established organizational standards.
Financial Advisor and Health Insurance Specialist
Moyer Insurance & Financial Services
Wyomissing, PA
05.2023 - 05.2025
- Engage with prospects and clients through in-person meetings, phone calls, and virtual channels to promote and secure sales of financial services and insurance products including Medicare and employer-sponsored medical insurance in a highly regulated industry.
- Manage participant enrollment and account servicing for employer-sponsored retirement plans to ensure regulatory compliance with all required documentation and notifications
- Provide ongoing client service and conduct annual financial review meetings to ensure alignment with evolving needs and market changes.
- Collaborated with Compliance to create marketing materials for community outreach, professional networking, and public education presentations.
- Expanded policy and procedure manual to include comprehensive expectations of employee performance, company culture and standard operating processes
- Coordinated project timelines and resource allocation to ensure successful completion of initiatives.
- Led team in delivering exceptional customer service and maintaining client relationships.
- Streamlined operational processes to enhance efficiency, workflow and reduce response times.
- Developed and implemented a Financial Consulting Services initiative targeting younger generations to foster long-term relationships and generational client retention.
- Expanded the agency’s estate planning offering to include strategic long-term care discussions emphasizing generational wealth transfer.
Clinical Liaison, Marketing
The Highlands at Wyomissing
Wyomissing, PA
08.2019 - 01.2023
- Promote premiere experiences at post-acute Aspire Rehabilitation, long term care in Aspire Skilled Nursing and secure dementia care in Aspire Memory Support while engaging with hospital care coordinators, community partners and family resources by providing white-glove customer service.
- Review all incoming referrals for consideration for short term rehabilitation and determine appropriateness for programming per regulatory guidelines, reviewing admission logistics with family representative, obtain insurance verification and authorization, and completion of admission packets.
- Facilitate admission through interdisciplinary communication to assure seamless transition of patient care between hospital and facility.
- Analyzed patient feedback to identify areas for service improvement and operational enhancements.
- Evaluated program effectiveness through data analysis, driving changes to improve patient outcomes.
- Educated health care professionals on ways to humanize patients' experiences.
Account Executive
AccentCare
01.2023 - 01.2023
- Promote home health care services by developing and maintaining relationships with hospitals, skilled nursing facilities, assisted living communities, and primary care offices.
- Review incoming referrals to determine eligibility for home health services; coordinate admission logistics with family representatives and secure insurance authorization.
- Manage completion of admission documentation to ensure regulatory compliance and timely patient onboarding.
- Facilitate seamless care transitions by coordinating with interdisciplinary teams, including medical providers, facility staff, and community resources.
- Advocate for patient-centered care through effective communication and collaboration with families and healthcare professionals.
Case Manager: Trauma Social Work Specialty
Tower Health- Reading Hospital
01.2017 - 01.2019
- Conduct comprehensive psychosocial assessments and brief interventions for all trauma admissions, addressing substance use, behavioral health and social support needs in a fast-paced, member-facing Level 1 Trauma Center.
- Develop safe, individualized discharge plans in coordination with the multidisciplinary care team per best practices, regulatory guidelines and medical insurance benefits.
- Assessed client eligibility for services, ensuring compliance with regulations and standards.
- Educate patients and families on accessibility of community services, legal planning tools, including Durable Power of Attorney and Advance Directives, to support informed decision-making, and potential long-term outcomes of following discharge plan design including disease management, medication adherence, and health literacy.
- Advocacy for high-quality, cost-effective healthcare solutions with emphasis on appropriate utilization of resources and inpatient length of stay.
- Knowledge of medical terminology, disease states, benefit design and authorization processes.
Quality Assurance Specialist
The County of Berks
Reading, PA
09.2007 - 05.2017
- Evaluated internal child welfare practices to ensure adherence to federal and Pennsylvania state regulations; developed forms and documentation to support staff in maintaining compliant records and promoting best practices.
- Conducted compliance audits of partner provider agency files to ensure alignment with documentation standards, risk awareness, and service expectations.
- Maintained extensive policy and procedure manual aligned with regulatory and legislative changes
- Participated in agency-wide and statewide quality improvement initiatives, including Quality Service Reviews (QSRs).
- Collaborated in cross-disciplinary efforts with IT professionals, compliance specialists, and state regulators to support implementation and integration of the statewide, electronic child abuse CRM reporting system.
Education
Masters - Social Work
Marywood University
Bachelor of English - Psychology
West Chester University
Skills
- Communication: Excellent written and verbal communication; experienced in public speaking, active listening, and cross-functional collaboration
- Customer Service: Proven white-glove service approach with a strong focus on client satisfaction and relationship management
- Leadership & Teamwork: Demonstrated ability to lead, motivate, and work collaboratively with diverse teams
- Interdisciplinary Collaboration: Partnering with physicians, specialists, home health providers, and community organizations to coordinate care, optimize resources, and improve member outcomes
- Problem Solving: Strategic thinker with strong critical thinking skills; adept at resolving issues efficiently and proactively
- Organization & Time Management: Highly detail-oriented, organized, and effective at managing time and priorities independently
- Professionalism & Autonomy: Self-motivated, dependable, and able to work independently with minimal supervision
- Community Engagement: Skilled in building networks and fostering relationships within local communities and partner agencies
Certification
- Pennsylvania Licensed Social Worker
- Pennsylvania Life, Accident & Health Insurance License
- Series 7
- Series 66
- Licensed Group Fitness Instructor
SOFTWARE & SYSTEMS EXPERTISE
- EPIC
- Salesforce and CRM Systems
- Canva
- Microsoft Office: Outlook, Teams, Word, PowerPoint & Excel
Timeline
Director of Human Resources and Organizational Development
Sense of Peace Home Care
07.2025 - Current
Financial Advisor and Health Insurance Specialist
Moyer Insurance & Financial Services
05.2023 - 05.2025
Account Executive
AccentCare
01.2023 - 01.2023
Clinical Liaison, Marketing
The Highlands at Wyomissing
08.2019 - 01.2023
Case Manager: Trauma Social Work Specialty
Tower Health- Reading Hospital
01.2017 - 01.2019
Quality Assurance Specialist
The County of Berks
09.2007 - 05.2017
Bachelor of English - Psychology
West Chester University
Masters - Social Work
Marywood University