Summary
Overview
Work History
Education
Skills
Accomplishments
Timeline
Generic

Sharyn Schmidt

St Johns,FL

Summary

Dedicated IT professional with 15 years of experience performing manual software testing for new products or updates to established ones. Demonstrated strengths in software quality assurance, performance testing, troubleshooting, technical support, project management and customer relations. Excellent verbal and written communication skills with the ability to work independently or with a team. Proven willingness to take on any task to support the team and help the business succeed. Eager to learn and implement new technologies while competently continuing to perform established ones. In-depth understanding of issues Developers face in an effort to produce acceptable code on budget versus the needs and expectations of the end user.

Overview

14
14
years of professional experience

Work History

Manual Quality Assurance Analyst

Elite Parking Services Of America
Jacksonville, FL
09.2020 - Current
  • Reports and monitors resolution of bugs and implemented fixes to help Developers tackle ongoing problems from an End User perspective.
  • Analyzes and tests different builds to identify, trace and help resolve bugs before the software is released.
  • Creates User Guides and Release Notes specifically designed to facilitate End User understanding and application.
  • Writes, edits, and updates 3rd party technical documentation to be used by the IT Department.
  • Manually tests the functionality of new releases or updates in preparation for seamless integration with the End User.
  • Liaises between Developers and End Users, ensuring that each understands what the other is trying to communicate.

Quality Assurance Engineer

ACS/Xerox/Conduent/OSP US
Tallahassee, FL
10.2008 - 09.2020
  • Collaborated with Developers and assisted the Client's End Users to stay current on product features and intended functionality.
  • Proposed developmental improvements to positively impact product usability, functionality, and performance.
  • Optimized test cases to maximize the success of manual software testing with consistent, thorough approaches.
  • Created accurate and successful test scripts to demonstrate new products and features from the End Users' viewpoint.
  • Completed software functionality tests under tight deadlines to meet Client demands and project timelines.
  • Identified and tracked defects with JIRA and supported Developers in resolving problems by completing additional tests.
  • Documented, then demonstrated new product features and functionality to the Client's End Users.

Education

Bachelor of Arts - Business Administration

Arcadia University
Glenside, PA
05.1982

Skills

  • Technical Liaising between Developers and End Users
  • Ability to perform Functional Testing with or without End User Participation
  • Creation of End User Documentation and Release Notes that are accurate and easy to follow
  • Suggestion of Improvement Recommendations that are simple to implement and cost-efficient
  • Outstanding communication skills and attention to detail
  • End User Issue Identification and Resolution
  • Understanding User Expectations and communicating them to Developers

Accomplishments


Assisted with ground-up development and implementation of the proprietary eTrac Parking Solution Software by conducting extensive software testing accurately and efficiently, with particular attention to End User expectations.


Participated in obtaining PCI Security Council PA-DSS certification for proprietary parking system software.


Contributed to the writing of the Implementation Guide, as defined by the PCI Security Council.


Team Lead for Parking System Acceptance Testing at the Denver International Airport.



Timeline

Manual Quality Assurance Analyst

Elite Parking Services Of America
09.2020 - Current

Quality Assurance Engineer

ACS/Xerox/Conduent/OSP US
10.2008 - 09.2020

Bachelor of Arts - Business Administration

Arcadia University
Sharyn Schmidt