SHARYN SHOGAN
Charlotte,NC
Summary
Motivated individual with experience in customer service and sales. Skilled in building customer relationships and understanding customer needs. Strong communication and interpersonal skills for providing superior customer service.
Overview
14
14
years of professional experience
Work History
Sales Representative
Boehringer Ingelheim Pharmaceuticals
Syosset, NY
08.2001 - 05.2006
- Developed and maintained relationships with healthcare professionals to promote pharmaceutical products.
- Conducted product presentations and demonstrations to educate clients on medication benefits and usage.
- Collaborated with cross-functional teams to optimize sales strategies and improve customer engagement.
- Analyzed market trends to identify new business opportunities and adjust sales tactics accordingly.
- Managed customer accounts, ensuring timely follow-up and addressing any concerns or inquiries effectively.
- Enhanced client satisfaction by addressing concerns promptly and providing exceptional service.
- Expanded customer base through cold calling, networking, and relationship building.
- Increased sales revenue by identifying and targeting high-potential accounts.
- Consistently met or exceeded quotas by implementing strategic sales plans and effective time management.
- Enhanced customer satisfaction by providing comprehensive product demonstrations.
- Gained customer trust and confidence by demonstrating compelling, persuasive and composed professional demeanor.
- Cultivated deep understanding of product features to answer questions and overcome objections.
Human Resources Specialist
Kelly Services
Melville, NY
03.1999 - 08.2001
- Facilitated recruitment processes, including sourcing, screening, and interviewing candidates.
- Developed and implemented onboarding programs to enhance new employee integration.
- Administered employee benefits programs, ensuring compliance with regulations and guidelines.
- Collaborated with management to address workforce challenges and improve retention strategies.
- Maintained personnel records and statistical data to establish accuracy and compliance with applicable regulations.
- Facilitated smooth onboarding processes for new hires, leading to faster integration into the workplace culture.
- Fielded employee inquiries related to insurance, pension plan, vacation, sick leave and employee assistance.
- Enhanced employee satisfaction by implementing regular feedback mechanisms and addressing concerns promptly.
Inside Sales Representative
Greico Bros.
New York, NY
05.1995 - 03.1998
- Executed targeted outreach campaigns, resulting in increased lead generation and conversion rates.
- Collaborated with marketing teams to align sales strategies with promotional initiatives.
- Drove strategic planning sessions focused on identifying new market opportunities and revenue streams.
- Answered customers' questions regarding products, prices, and availability.
Merchandising Manager
Haggar Clothing Co.
Dallas, TX
06.1992 - 04.1995
- Developed and implemented merchandising strategies to enhance brand visibility across retail channels.
- Analyzed market trends and consumer insights to optimize product assortment and pricing strategies.
- Collaborated with cross-functional teams to align marketing initiatives with merchandising objectives.
- Led training sessions for sales staff on product knowledge and effective merchandising techniques.
Education
Bachelor of Science - Fashion Marketing
Abilene Christian University
Abilene, TX08-1988
Skills
- Customer service
- Customer relations
- Customer relationship building
- Interpersonal communication skills
- Relationship building
Timeline
Sales Representative
Boehringer Ingelheim Pharmaceuticals
08.2001 - 05.2006
Human Resources Specialist
Kelly Services
03.1999 - 08.2001
Inside Sales Representative
Greico Bros.
05.1995 - 03.1998
Merchandising Manager
Haggar Clothing Co.
06.1992 - 04.1995
Bachelor of Science - Fashion Marketing
Abilene Christian University