Sharysse Cruz
San Jose,USA
Summary
Customer Service Representative with over ten years of experience in providing outstanding service in the airline and youth program sectors. Proven skills in problem solving and conflict resolution, leading to increased customer satisfaction and operational efficiency. Committed to continuous improvement and effective communication to enhance customer engagement and drive success.
Overview
11
11
years of professional experience
Work History
Customer service agent
Delta Airlines
San Francisco, CA
06.2023 - 08.2025
- Deliver exceptional customer service at Delta Airlines, resolving passenger queries and ensuring smooth travel experiences. Consistently receive positive feedback for efficiency and empathy.
- Streamline check-in processes, reducing wait times and enhancing passenger satisfaction. Implement innovative solutions to common travel issues, improving overall service quality.
- Work closely with cross-functional teams to coordinate seamless travel arrangements. Contribute to the development of new customer service protocols, fostering a culture of continuous improvement.
- Meticulously manage passenger information and travel documents, ensuring compliance with international regulations. Maintain accurate records, contributing to smooth airline operations.
- Provide compassionate assistance to passengers with special needs, enhancing their travel experience. Mentor new team members, sharing best practices and fostering a positive work environment.
Youth program assistant
Department of the navy
Yigo, Guam
01.2021 - 05.2023
- Coordinated youth activities, fostering teamwork and personal growth. Implemented engaging programmes, enhancing participation rates and positive feedback from participants.
- Developed creative solutions for youth engagement challenges. Introduced novel activities that sparked interest and boosted attendance, leading to programme expansion.
- Streamlined administrative processes, reducing paperwork time. Tracked programme outcomes, demonstrating tangible improvements in youth skill development and confidence.
- Provided mentorship to youth, fostering personal and professional growth. Created a safe, inclusive environment that encouraged open communication and self-expression.
Child and Youth program assistant
Morale Welfare recreation
Santa Rita, Guam
01.2015 - 05.2019
- Fostered child development through engaging activities, ensuring safety and well-being. Implemented innovative programmes, boosting participation by a significant margin.
- Provided nurturing care for children, collaborating with parents to meet individual needs. Developed tailored learning plans, enhancing overall child progress.
- Maintained meticulous records of child development, adhering to strict safety protocols. Organised structured daily routines, promoting a stable learning environment.
Education
GED - undefined
Guam Community College
Mangilao, Guam01.2014
Skills
- Analytical problem solving
- Conflict management
- Innovative thinking
- Effective time management
- Leadership in teams
- Client engagement strategies
- Administrative proficiency
- Empathetic communication
CUST
- Guamanian, 31 years old, Driving license W9701166
- 3494 Sugarcreek Dr , San Jose, USA, 95121
- 6695882317
- Snhshakai@gmail.com
Timeline
Customer service agent
Delta Airlines
06.2023 - 08.2025
Youth program assistant
Department of the navy
01.2021 - 05.2023
Child and Youth program assistant
Morale Welfare recreation
01.2015 - 05.2019
GED - undefined
Guam Community College