Shasha Mendez
Perris,CA
Summary
Dynamic and results-driven professional with proven expertise in customer service and team leadership. Skilled in cash handling and training new hires, I excel in problem-solving and maintaining a positive work environment. Committed to safety and efficiency, I consistently enhance team performance and service quality.
Reliable and observant with strong sense of responsibility and upbeat attitude. Understanding of safety protocols and emergency response procedures, combined with skills in surveillance and risk assessment. Dedicated to ensuring safe and secure environment.
Overview
8
8
years of professional experience
Work History
Security Officer
Briggs Security
02.2025 - Current
- Conducted regular patrols of the park by walking.
- Conducted frequent patrols to ensure safety of the premises.
- Maintained a safe environment for visitors.
- Decreased instances of theft, vandalism, and trespassing through diligent observation and reporting suspicious activities.
- Screened individuals and prevented passage of prohibited articles into restricted areas.
Security Officer
Berry's Security
03.2023 - 01.2025
- Oversaw daily monitoring and patrolled buildings, grounds, and work sites.
- Improved overall security by conducting regular patrols on foot or vehicle.
- Recorded instances of unauthorized access and reported unusual events in thorough written reports.
Cashier Team Lead
76 Gas Station
05.2024 - 01.2025
- Assisted customers by answering questions and fulfilling requests.
- Communicated with customers and team members to solve problems.
- Trained, mentored, and developed new cashiers with positive and encouraging techniques to maximize performance and team contributions.
- Worked extra shifts during busy periods and covered for call-in employees to maintain service levels.
- Ensured accurate financial records by balancing cash drawers after every shift.
- Resolved customer complaints professionally, maintaining a positive brand image and fostering customer retention.
Graveyard Cashier
G&M Oil Company
08.2021 - 04.2024
- Communicated with customers and team members to solve problems.
- Processed both cash and card purchases.
- Built lasting connections with returning customers via friendly interactions.
- Balanced cash drawers at the end of each shift, ensuring accuracy in financial reporting.
- Contributed to loss prevention efforts by vigilantly monitoring security cameras and promptly reporting suspicious activities or behaviors.
- Maintained company hygiene and cleanliness standards, creating a favorable shopping environment during late shifts.
- Ensured seamless transition of shifts by effectively preparing and sharing necessary details with incoming cashiers.
- Handled cash transactions with precision, minimizing discrepancies in daily cash reconciliations.
Forklift Operator
Simplify Staffing
02.2017 - 01.2023
- Loaded, unloaded, and moved material to and from storage and production areas.
- Consistently lifted materials weighing as much as 50 pounds.
- Maintained clean workspaces by enforcing strict housekeeping guidelines for storage areas, dock bays, and equipment zones.
- Reduced order processing times with streamlined picking, packing, and shipping procedures.
- Helped maintain an organized stockroom by labeling shelves clearly, designating specific areas for different products, and rotating stock regularly as required.
Education
GED -
Adult School
TXSkills
- Customer service
- Team leadership
- Problem-solving
- Cash handling
- Positive attitude
- Punctual and reliable
- Flexible schedule
- Cash handling expertise
- Money handling
- New hire training
- Safety rules
- Report writing
- Incident reporting
- Security guard license
- General security
- Complex Problem-solving
- Weapons training
Timeline
Security Officer
Briggs Security
02.2025 - Current
Cashier Team Lead
76 Gas Station
05.2024 - 01.2025
Security Officer
Berry's Security
03.2023 - 01.2025
Graveyard Cashier
G&M Oil Company
08.2021 - 04.2024
Forklift Operator
Simplify Staffing
02.2017 - 01.2023
GED -
Adult School
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