Shasha-gaye Watson
Plantation
Summary
Highly motivated and committed Medical Assistant with proven history of superior performance at individual, team and organizational levels. Multitasks and prioritizes workloads with little or no supervision. Detail-oriented professional looking to bring medical background and team-building skills to deadline-driven environment.
Overview
7
7
years of professional experience
Work History
Medical Assistant
Intercare Clinic
11.2020 - 10.2022
- Maintained a safe and clean clinical environment by adhering to infection control guidelines and disposing of biohazardous waste properly.
- Facilitated seamless patient care with thorough and accurate documentation of medical histories, vital signs, and medications.
- Kept medical supplies in sufficient stock by monitoring levels and submitting replenishment orders before depleted.
- Boosted patient satisfaction by providing compassionate care and promptly addressing needs during visits.
- Performed phlebotomy tasks efficiently while ensuring minimal discomfort for patients during blood collection procedures.
- Enhanced clinic efficiency by assisting physicians with routine procedures and diagnostic tests.
- Coordinated patient referrals to specialists or other healthcare providers as needed for comprehensive care management plans.
Medical Assistant
Associate Md
05.2025 - 10.2026
- skill_6 Supported front desk operations, including check-in, insurance verification, and payment processing.
- skill_7 Trained new staff on clinic procedures, documentation standards, and patient service practices.
- Sanitized, restocked, and organized exam rooms and medical equipment.
- Obtained client medical history, medication information, symptoms, and allergies.
- Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
- Performed medical records management, including filing, organizing and scanning documents.
- Built strong relationships with patients through effective communication skills that foster trust in the clinic''s commitment to quality care.
- Assisted physicians with minor surgeries, including preparing operating room and sterilizing instruments.
- Ensured patient safety and comfort during examinations, effectively addressing concerns and answering questions.
Medical Assistant
Birjis K Alam
08.2023 - 05.2025
- skill_0 Assisted providers with patient intake, vital signs, and exam room preparation.
- skill_1 Coordinated appointment scheduling, referrals, and daily patient flow.
- skill_2 Documented histories, medications, and visit details in electronic health records.
- skill_3 Prepared specimens, followed lab procedures, and supported diagnostic testing.
- skill_4 Administered injections and treatments according to clinical protocols.
- skill_5 Monitored supply inventory and reordered medical materials to prevent shortages.
Medical Assistant Extern
Medix Urgent Care
09.2020 - 10.2020
Clerical Assistant
Handmadebytoya
02.2020 - 09.2020
Sales Representative
GUESS Factory
12.2019 - 02.2020
- Managed all sales plan activities, promotions, and product launches resulting in expanded revenues and branding.
- Increased sales by offering advice on purchases and promoting additional products.
- Developed and delivered engaging sales presentations to convey product benefits.
- Identified client needs, built relationships and overcame objections to drive sales.
Customer Service Associate
Global Response
06.2019 - 07.2019
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Provided primary customer support to internal and external customers.
- Answered constant flow of customer calls with minimal wait times.
- Leveraged sales expertise to promote products and capitalized on upsell opportunities.
Education
CCMA - Medical Assisting
Florida Career College
Miami, FLHigh School Diploma - undefined
Plantation High School
Plantation, FL05.2019
Skills
- EMR / EHR
- Phlebotomy
- Using a centrifuge
- Venipuncture
- Inbound and Outbound Calling
- Route dispatch
- Patient Scheduling
- CPR
- Antigen testing
- HIPAA Compliance
- Sales expertise
- Administrative support
Additional information
- PROFESSIONAL SUMMARY
- Intercare Clinic - Medical Assistant
- Lauderdale Lakes, FL
- 11/2020 - Current
- Medix Urgent Care - Medical Assistant Extern
- Lauderhill, FL
- 09/2020 - 10/2020
- Handmadebytoya - Clerical Assistant
- Sunrise, FL
- 02/2020 - 09/2020
- WORK HISTORY
- Directed patients to exam rooms, fielded questions and prepared for physician examinations.
- Assisted with routine checks and diagnostic testing by collecting and processing specimens.
- Sanitized, restocked and organized exam rooms and medical equipment.
- Tested and recorded blood glucose levels.
- Obtained client medical history, including medication information, symptoms and allergies.
- Labeled transfer tubes and followed exact directions for handling and storing specimens for transport.
- Followed physician orders to correctly administer therapeutic phlebotomy.
- Centrifuged blood samples as outlined in clinical protocols.
- Conducted venipuncture and other CT procedures.
- Welcomed patients and inquired about wellbeing since last treatment.
- Submitted prescriptions to pharmacy via phone, fax or web.
- Prepared patients for X-rays, electrocardiograms, suture removal and dressing changes.
- Collected histories, vitals and current complaints via patient interviews.
- Verified appropriate lab couriers picked up collected lab specimens.
- Supported duties for diagnostic and technical treatment procedures, such as setting up and operating special medical equipment and apparatus.
- Delivered clerical support by handling range of routine and special requirements.
- Prepared packages for shipment, pickup and courier services for prompt delivery to customers.
- Provided clerical support to company employees by copying, faxing and filing documents.
- Supervised and trained interns and created job manuals for support staff.
- Restocked supplies and placed purchase orders to maintain adequate stock levels.
- Processed invoices and expenses using QuickBooks to facilitate on-time payment.
- Managed Access databases converting complex data into easy-to-interpret data.
- Met with existing customers and prospects to discuss business needs and recommend optimal solutions.
- Managed all sales plan activities, promotions, and product launches resulting in expanded revenues and branding.
- Increased sales by offering advice on purchases and promoting additional products.
- Developed and delivered engaging sales presentations to convey product benefits.
- Identified client needs, built relationships and overcame objections to drive sales.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Provided primary customer support to internal and external customers.
- Answered constant flow of customer calls with minimal wait times.
- Leveraged sales expertise to promote products and capitalized on upsell opportunities.
Timeline
Medical Assistant
Associate Md
05.2025 - 10.2026
Medical Assistant
Birjis K Alam
08.2023 - 05.2025
Medical Assistant
Intercare Clinic
11.2020 - 10.2022
Medical Assistant Extern
Medix Urgent Care
09.2020 - 10.2020
Clerical Assistant
Handmadebytoya
02.2020 - 09.2020
Sales Representative
GUESS Factory
12.2019 - 02.2020
Customer Service Associate
Global Response
06.2019 - 07.2019
High School Diploma - undefined
Plantation High School
CCMA - Medical Assisting
Florida Career College