Sha'shamoni Frost
Cincinnati,OH
Summary
Accomplished Security Officer and Customer Service Representative with a proven track record at Securitas Security Services USA, enhancing safety and customer loyalty. Skilled in incident reporting and problem-solving, adept at risk assessment and conflict resolution, significantly improving workplace safety and client satisfaction.
Overview
2
2
years of professional experience
Work History
Security Officer
Securitas Security Services USA
04.2023 - Current
- Greeted guests professionally and courteously to cultivate welcoming atmosphere while making safety top priority.
- Acted quickly during emergency situations to reduce opportunity for damage and injury.
- Patrolled and monitored premises in company vehicle, and by foot.
- Checked and verified photo identification prior to granting facility access.
- Maintained a safe environment for employees and visitors through continuous risk assessment and threat analysis.
- Conducted training sessions for new security personnel to facilitate compliance with security protocols.
Customer Service Representative
Walgreens
02.2022 - 03.2023
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
- Responded to customer requests for products, services, and company information.
Education
High School Diploma -
Aiken High School
Cincinnati, OH05.2023
Skills
- Report Writing
- Incident Reporting
- Security Guard License
- General security
- Work ethic
- Workplace Safety
- Customer Service
- Problem-solving abilities
Timeline
Security Officer
Securitas Security Services USA
04.2023 - Current
Customer Service Representative
Walgreens
02.2022 - 03.2023
High School Diploma -
Aiken High School
Similar Profiles
Elthon SidracElthon Sidrac
Security Officer at Securitas Security Services USASecurity Officer at Securitas Security Services USA
Morris Safford IIIMorris Safford III
Security & Safety Officer at Securitas Security Services USASecurity & Safety Officer at Securitas Security Services USA
Danny Ray Mays JrDanny Ray Mays Jr
Security Officer at Securitas Security Services USASecurity Officer at Securitas Security Services USA
George FordGeorge Ford
Security Officer at Securitas Security Services USASecurity Officer at Securitas Security Services USA
Zach RebennackZach Rebennack
Data Analyst at 80 Acres Urban AgricultureData Analyst at 80 Acres Urban Agriculture