SHASHANK SINGHAL

Led teams in achieving significant cost reductions, improved turnaround time, and accelerated decision-making through advanced analytics and business intelligence techniques. Strong expertise in agile methodologies, data science techniques, and data visualization

• Led a team of 5 to develop a cloud scaling scheduler to automate cloud resource consumption based on historical patterns and planned events, reducing operational costs by ~45%
• Program management lead to drive efficiency initiatives and reduce operational overhead across multiple infrastructure platforms resulting in TCO reduction of ~$37M
• Gathered requirements and designed workflows to create a library of KPIs for cross-functional reporting and efficient auditory compliance across 50 different teams in Wealth Management
• Developed cloud infrastructure estimation tool by leveraging metrics like number of users, transactions, and user requests optimizing budget projections by 20% to initial estimates
• Defined best practices for capacity management by establishing governance protocols for application deployment and infrastructure assignment, resulting in enhanced cross team coordination and improved application stability
• Product manager for establishing risk mitigation strategies and resource monitoring, reducing Failed Client Interactions (FCI) and downtime by ~30%
• Developed NLP models to auto-classify and assign ServiceNow tickets leading to ~50% improvement in turnaround time
• Highlighted key issues to executives through sentiment analysis and topic modelling on anonymized company-wide survey results, accelerating decision time by ~60%
• Built visualization dashboards in Tableau and presented results to senior leadership to aid strategic decisions
• Implemented Agile practices and performed scrum master duties for multiple teams for over 5 years.

• Interned at one of the leaders in AI automation in financial industry, responsible for training, testing and optimizing proprietary OCR models based on AUC-ROC and MSE measures.

• Led a team of 4 to build a product to analyze job hiring trends in specific industries, reducing hiring time and costs by ~20% for recruiting agencies and human resource departments
• Developed specialized web scraper to aggregate job openings data and provide job wrapping services, replacing manual scripting and reducing human hours by ~20% and data accumulation time by ~35%.