Veteran Program manager bringing many years of business operations experience. Adept at leading projects from development to delivery. Effective people manager and big-picture thinker.
Overview
11
11
years of professional experience
Work History
Administrative Manager
First Command Financial Planning
Montgomery, Alabama
04.2025 - 03.2026
Coordinated administrative operations to support financial planning services. Worked with 30+ business partners to ensure client needs wer met.
Managed scheduling and logistics for client meetings and events.
Developed and maintained filing systems for client documentation
Oversaw office supplies inventory and procurement processes.
Assisted in preparing reports and presentations for management review.eview.
Implemented process improvements to streamline administrative tasks.
Coordinated with executive staff to ensure deadlines were met in a timely manner.
Oversaw complex office support, managing records database, and organizing contracts.
Claims Office Manager - USAF HQ General Tort Branc
United States Air Force
Joint Base Andrews, MD
04.2023 - 04.2025
Handled phone calls, responded to emails, routed mail, and coordinated courier services to ensure efficient communication.
Maintained confidential records relating to personnel matters.
Coordinated meetings, conferences, travel arrangements, and department activities to support operational effectiveness.
Provided training to DAF personnel worldwide on official claims policies and procedures.
Developed and maintained company protocols to streamline daily activities and enhance workflow.
Legal Assistance Manager - Maxwell AFB
United States Air Force
Maxwell AFB, AL
08.2022 - 03.2023
Coached, mentored and trained team members in order to improve their job performance.
Ensured compliance with all applicable laws, regulations, industry standards.
Enhanced customer satisfaction through the development of a customer service excellence program.
Coordinated cross-departmental projects to ensure timely and successful completion.
Remained calm and professional in stressful circumstances and effectively diffused tense situations.
Led a team of 24 employees, ensuring high productivity, and excellent customer service.
Law Office Manager - Jeanne M. Holm Center
United States Air Force
Maxwell AFB, AL
05.2020 - 07.2022
Managed busy calendar for executive team, planning and preparing meetings and communications.
Coordinated and conducted classes to teach procedures to new staff members.
Provided support to attorneys in preparation of legal documents such as pleadings, motions, briefs and other correspondence.
Created and implemented administrative processes and procedures to prioritize job tasks and establish personnel responsibilities.
Collaborated with other departmental leaders to establish organizational goals, strategic plans, and objectives.
Ensured compliance with all applicable laws, regulations, and ethical rules governing the practice of law.
Military Justice Manager - Maxwell AFB
United States Air Force Reserve
Montgomery , AL
03.2019 - 04.2020
Established and monitored KPIs to evaluate performance and identify areas for improvement.
Monitored staff performance and addressed issues.
Established processes to ensure efficient workflow throughout the organization.
Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
Reviewed cases and prepared legal documents to be presented in court.
Used in-depth knowledge of legal precedents to analyze probable outcomes of cases.
Collaborated with police departments to investigate criminal activity.
Prepared opening statements and closing arguments for trials.
Military Justice Paralegal- JBMDL
United States Air Force
Joint Base McGuire-Dix-Lakehurst , NJ
03.2015 - 02.2019
Created and updated case management and client account databases.
Prepared and organized materials for trial, including exhibits, witness lists, and evidence.
Booked travel arrangements for firm attorneys and support staff.
Prepared trial notebooks for court proceedings.
Organized and prepared case exhibits and evidence for trial.
Education
Some College (No Degree) - Paralegal Studies
Community College of The Air Force
Montgomery, AL
Skills
Operations management
Workflow planning
Team supervision
Employee supervision
Staff training
Employee training
Clear oral/written communication
Conflict management
Customer relations
Strategic planning
Customer service
Technical support
Timeline
Administrative Manager
First Command Financial Planning
04.2025 - 03.2026
Claims Office Manager - USAF HQ General Tort Branc
ADMINISTRATIVE MANAGER at B AND S LIGHTING AND FURNITURE INC. / EXCEPTIONAL LIGHTINGADMINISTRATIVE MANAGER at B AND S LIGHTING AND FURNITURE INC. / EXCEPTIONAL LIGHTING