Summary
Overview
Work History
Education
Skills
Accomplishments
Certification
Timeline
Generic

Shasta Files

Okc

Summary

Dynamic General Manager with a proven track record at Arby's, excelling in operations management and team building. Enhanced profitability through strategic cost-control measures and staff training initiatives, resulting in improved employee retention. Skilled in problem resolution and driving revenue growth, leveraging strong leadership to foster a high-performing team environment.

Overview

23
23
years of professional experience
1
1
Certification

Work History

General Manager

Arby's Restaurant
06.2015 - Current
  • Directed daily operations to ensure optimal service delivery and customer satisfaction.
  • Implemented cost-control measures, enhancing profitability while maintaining quality standards.
  • Led staff training programs, fostering team development and improving employee retention rates.
  • Analyzed sales trends to develop strategic marketing initiatives, driving revenue growth.

Lead Server

I HOP
03.2010 - 06.2015
  • Supervised team of servers, ensuring high-quality service and efficient operations during peak hours.
  • Trained new staff on menu knowledge, customer service standards, and operational procedures.
  • Streamlined ordering process by implementing new software for improved accuracy and efficiency.
  • Resolved customer complaints promptly, enhancing guest satisfaction and loyalty to establishment.

Crew Member

Arbys Resturant
02.2003 - 05.2007
  • Provided exceptional customer service to enhance guest experiences and drive repeat business.
  • Collaborated with team members to maintain a clean and organized work environment.
  • Operated equipment efficiently, ensuring adherence to safety standards and operational procedures.
  • Trained new crew members on best practices for food preparation and customer interactions.

Education

GED -

Zanesville High
Zanesville, OH

Skills

  • Leadership and team building
  • Problem resolution
  • Operations management
  • Team player

Accomplishments

As a General Manager for Arby's I have made my store a Training store as to train new managers and also travel the market helping with training and developing the teams and managers.



Certification

Serv Safe

Timeline

General Manager

Arby's Restaurant
06.2015 - Current

Lead Server

I HOP
03.2010 - 06.2015

Crew Member

Arbys Resturant
02.2003 - 05.2007

GED -

Zanesville High

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