Shasta Foreman
Denver,CO
Summary
Dynamic Server/Manager at McCoy’s with proven expertise in customer service, staff training and conflict resolution. Successfully enhanced customer satisfaction through effective communication and upselling techniques, while fostering a positive workplace culture. Skilled in food safety compliance and multitasking, ensuring seamless operations during high-volume dining periods.
Overview
19
19
years of professional experience
1
1
Certification
Work History
Lead Server/manager
McCoy’s
Denver, CO
03.2006 - Current
- Managed high volume dining periods with effective time management and strong multitasking abilities.
- Promoted a positive workplace culture through teamwork, open communication, and mutual support among coworkers.
- Cultivated warm relationships with regular customers.
- Oversaw daily operations of service team, delegated tasks, and trained new staff.
- Handled customer complaints professionally, resolving issues through diplomatic acknowledgment and commitment to service.
- Collaborated with kitchen staff to ensure accurate and timely delivery of meals, resulting in higher customer satisfaction rates.
- Maintained clean and organized dining areas, ensuring a pleasant atmosphere for guests at all times.
- Implemented upselling techniques to boost average check size while still prioritizing guest satisfaction.
- Resolved customer complaints promptly and professionally, maintaining positive relationships with patrons.
- Inspected FOH stock to identify shortages, replenish supply and maintain consistent inventory.
- Assisted in the hiring and onboarding process for new servers, sharing valuable insights to help build a strong team.
- Supported other staff members during busy shifts by stepping in wherever needed to maintain smooth operations.
- Ensured compliance with food safety regulations by regularly reviewing proper food handling procedures with the serving team.
Skills
- Time management
- Staff training
- Food safety compliance
- Team collaboration
- Conflict resolution
- Effective communication
- Staff scheduling
- Multitasking ability
- Positive workplace culture
- Team leadership
- Positive and friendly attitude
- Organization and efficient
- High volume dining
- POS systems
- Safe food handling
- Responsible and trustworthy
- Critical thinking
- Accurate money handling
- Full service dining
- Order accuracy
- Customer service
- ServSafe certification
Certification
TIPS,
Food Safe
Timeline
Lead Server/manager
McCoy’s
03.2006 - Current