Maggie(Xintian) Yin
Waco,TX
Summary
Experienced customer service leader with over 4 years of experience in customer support, data entry and resolutions. Commended for history of being hardworking, passionate, detail-oriented team-player with strong inter-personal abilities.
Overview
5
5
years of professional experience
Work History
Lead Server/Manager
Corner 17
07.2021 - 10.2023
- Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals, and walk-in business.
- Addressed and resolved customer complaints and issues to increase satisfaction and establish trust.
- Maintained clean and organized dining area to create pleasant and welcoming atmosphere for customers.
- Answered customers' questions, recommended items, and recorded order information.
- Maintained order efficiency and accuracy through clear communication with kitchen staff, earning numerous recommendations from satisfied customers.
Receptionist
NEA Baptist Hospital
01.2021 - 06.2021
- Confirmed appointments, communicated with clients, and updated client records.
- Answered phone promptly and directed incoming calls to correct offices.
- Assisted with onboarding new clients and securing paperwork completion.
- Assisted internal staff with clerical and administrative needs to maximize efficiency and team productivity.
Math Tutor
Self-employeed
01.2019 - 06.2021
- Encouraged students to explore new study and calculation methods to promote accountability and accommodation of individual needs.
- Supported students with helpful study habits and exam strategies.
- Developed and implemented creative activities to engage students and enhance comprehension and focus.
Education
Bachelor of Science - Psychology
Arkansas State University
State University, AR05.2020
Skills
- Guest Relations
- Team Leadership
- Problem-Solving
- Activity-Based Learning
Activities and Honors
National Society of Leadership and Success (NSLS) Member, 2017.
Arkansas State University Football Sports Medicine Student-trainer, 2017-2018.
FEMA Certificate framework for Healthcare Emergency Management 2016.
Arkansas State University Orchestra second violin 2016-2019.
Timeline
Lead Server/Manager
Corner 17
07.2021 - 10.2023
Receptionist
NEA Baptist Hospital
01.2021 - 06.2021
Math Tutor
Self-employeed
01.2019 - 06.2021
Bachelor of Science - Psychology
Arkansas State University
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