Shasta Hill

Manage daily operations of three busy allergy departments, ensuring efficient patient flow and high-quality patient care.

Perform patient care duties including allergy testing and administration of allergy injections while maintaining patient safety and compliance protocols.

Supervise, train and support staff to maintain productivity, professionalism, and excellent patient care.

Oversee employee scheduling, payroll, processing, attendance tracking and staffing coordination.

Maintain accurate patient documentation and ensure compliance with healthcare regulations and office policies.

Communicate effectively with physicians, clinical support staff and patients to support smooth office operations and positive patient experience.

Assist with resolving patient concerns and staff related issues in a professional and timely manner.

• Worked alongside experienced nursing professionals to learn new procedures.
• Administered medications via oral, and intramuscular injections and monitored responses.
• Communicated effectively with staff members, physicians and patients, employing active listening and interpersonal skills.
• Assessed processes and procedures, complying with OSHA and HIPAA regulations.
• Managed payroll and paid time off request.
• Developed close working relationships with front office and back office staff.
• Implemented onboarding for new employees, which enabled each to effectively learn tasks and job duties.
• Addressed and remedied all patient or team member issues.
• Managed employees with various personalities and from different cultures for large 4 physician practice.
• Provided outstanding support to entire staff which helped improve process flow and boosted efficiency.
• Developed policies and procedures for effective practice management.
• Assisted with regulatory issues such as compliance.
• Handled job duties for staff members which were unavailable or out of office.
• Ordered all office supplies and kept check on inventory levels.
• Created and implemented organizational policies and procedures.
• Supervised team of nursing and office personnel.
• Communicated closely with patients, ensuring medical information was kept private.
• Trained interns and newly hired team members on office procedures and computer system.
• Handled all patient and employee concerns.

• Oversaw accounting, budgeting, and financial reporting.
• Assessed processes and procedures, complying with OSHA and HIPAA regulations.
• Implemented onboarding for new employees, which enabled each to effectively learn tasks and job duties.
• Built relationships with physicians to create steady referral pipeline.
• Created and managed electronic patient records, encompassing data entry and administrative functions related to insurance, billing and accounts receivable.
• Created and implemented organizational policies and procedures.
• Assisted with regulatory issues such as compliance.
• Developed close working relationships with front office and back office staff.
• Communicated effectively with staff members, physicians and patients, employing active listening and interpersonal skills.
• Developed policies and procedures for effective practice management.
• Recommended ways to reduce overhead and cut printing costs, effectively saving practice.
• Addressed and remedied all patient or team member issues.
• Provided proper scheduling of patients, ensuring timely and effective allocation of resources and calendars.
• Managed 10 employees with various personalities and from different cultures for 2-physician practice.
• Developed and maintained electronic record management systems to analyze and process data.
• Leveraged patient feedback and performed continuous process improvements to streamline day-to-day business operations and patient satisfaction.
• Recruited, hired and educated staff on state and federal statutes on sleep service and independent diagnostic testing facility(IDTF) guidelines.
• Oversaw day-to-day business and clinical activities by establishing goals, objectives, standards of performance and policies and procedures when managing annual budget and supervising employees.
• Managed Number employees with various personalities and from different cultures for large Number-physician practice.
• Oversaw day-to-day business and clinical activities by establishing goals, objectives, standards of performance and policies and procedures when managing $Number annual budget and supervising Number employees.

• Met with nursing team members and assessed patient medical records, making appropriate changes to respiratory care and therapy to enhance outcomes.
• Mixed and accurately prepared allergy vials for injections and treatment boards.
• Provided allergy testing and treatment for patients based on physical, psychological, educational and safety criteria.
• Reviewed available allergy and clinical supplies, identified deficiencies and placed orders to meet operational demands..
• Checked patient identifying information against records to uphold strict security, safety and regulatory standards.
• Conducted patient assessments and reviewed physician instructions to develop and implement tailored respiratory therapy care plans based on individual requirements
• Questioned patients about medical backgrounds to obtain accurate health history data and optimize treatment plans.
• Interacted effectively with patients, families, staff and other hospital department staff to deliver high level of customer service and teamwork.
• Monitored patients throughout procedures and tests by using devices such as Spirometers and Nebulizers.
• Adhered to strict infection control measures and verified proper cleaning and sanitation of respiratory equipment prior to each use.
• Optimized machinery and obtained consistent, accurate results through proper equipment calibration.
• Documented observations and baseline measurements in medical records.
• Educated patients about procedures, answered questions and provided comforting words to control anxiety and enhance procedure results.
• Alcon Clinical Trial Monitor and Coordinator.