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Shasta Robinson
Millbrook,AL
Summary
Guaranteed to be presenting a smile, approachable demeanor, and reflecting a friendly welcome to all.
Established professional of customer-oriented B2C sales. A refreshingly energetic spirit showcasing integrity, dedication, and ownership of responsibility. Naturally attentive and driven to maximize potential in opportunities. Intentions are attributed to enhancing empowerment and success of the company and client base, serving as a beneficial addition to the workforce community.
Overview
9
9
years of professional experience
Work History
Sales Consultant
Farmers Home Furniture
08.2021 - 01.2024
- Developed long-lasting client relationships by consistently exceeding expectations with exceptional service.
- Generated increased sales revenue through effective lead generation and follow-up efforts. Telemarketing a minimum of 10-A day logged as prospects.
- Served customers with knowledgeable, friendly support at every stage of shopping and purchasing.
- Achieved or exceeded company-defined sales quotas. On average, as a part time employee, $2,000/day goal
- Awarded certificate of acknowledgment as a top performing sales consultant of the year.
Sales Consultant
Men's Wearhouse
11.2019 - 03.2021
- Guided customers with casual selections and organized formal event registries.
- Built on initial needs to provide complete satisfaction for their special occasions
- Boosted customer satisfaction by providing personalized consultations for registries such as proms and weddings. Established individual measurements and fittings for custom attire or tailored product recommendations.
- Contributed to team objectives in fast-paced environment. Conducting average of 10 fittings daily.
Shoe Sales Associate
DILLARDS
04.2015 - 07.2018
- Ensured my customers a luxury shopping experience by addressing their initial need, and also completing the look with add-on accessories like dress socks, belts, ties.
- Built up a shoe purchase into an investment purchase by offering every customer optional products of undeniable benefits which extend the life and resilience of their shoe purchase by demonstrating value of our shoe care products.
- Created a personal client book of recorded preferences and details to maintain their loyalty.
- Measured individual fit of each foot for customer to gage try-on options fully. (Getting them to try on both shoes and walk, rather only trying-on a single shoe)
- Promoted career positions in company from an entry-level shipping and receiving worker, up to the sales floor, later becoming a men's shoe specialist.
- Incentive driven performance recognized with an award for "Most Credit Applications Opened in a Single Day" (13 Credits in one day)
- Participated in ongoing product training sessions to stay well-informed about new footwear arrivals and upcoming releases from popular brands.
- Delivered energetic responses to customers in-store and by telephone, going above and beyond to serve needs.
Education
Bachelor of Science - Education
Western Governors University
Salt Lake City, UT 01-2027
Associate of Applied Science - Business
Southern Union State Community College
Opelika, AL05-2019
Skills
- Retail sales
- Effective communication
- CRM proficiency
- Exceeds sales goals
- Complex Problem-solving
- Genuine contributor to a supportive and positive work environment
Additional Information
Excellent customer service skills, Well versed in direct sales, Proactive problem solver
Interests
Timeline
Sales Consultant
Farmers Home Furniture
08.2021 - 01.2024
Sales Consultant
Men's Wearhouse
11.2019 - 03.2021
Shoe Sales Associate
DILLARDS
04.2015 - 07.2018
Bachelor of Science - Education
Western Governors University
Associate of Applied Science - Business
Southern Union State Community College
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