Shasta Towner
Memphis,TN
Summary
Proven leader in operations management, adept at asset and logistics management, significantly enhanced customer satisfaction and sales at ACE Cash Express Inc. by streamlining operations and optimizing product selection. Excelled in coaching staff towards peak performance, ensuring a professional and efficient store environment. Demonstrated expertise in financial accuracy and inventory control, embodying a results-driven approach with a blend of strong analytical and interpersonal skills.
Overview
11
11
years of professional experience
Work History
Floating Manager
ACE Cash Express Inc.
03.2017 - Current
- Improved product selection by analyzing sales data trends and adjusting inventory accordingly.
- Streamlined store operations for improved customer experience and increased sales.
- Addressed customer inquiries or complaints promptly, resolving issues to their satisfaction while maintaining a professional demeanor.
- Coordinated special events or promotional activities within stores to boost foot traffic or increase brand awareness.
- Reduced inventory discrepancies by conducting regular audits and implementing accurate tracking systems.
- Optimized store layouts for enhanced customer flow and easier access to products.
Assistant Manager
Dollar General
02.2013 - 02.2017
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Developed strong working relationships with staff, fostering a positive work environment.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Oversaw daily cash reconciliations, ensuring accurate financial reporting and minimizing discrepancies.
Education
GED - Math/English/Social Studies
Messick Adult School
736 S Greer St05.1999
Skills
- Coaching and Mentoring
- Operations Management
- Asset Management
- Logistics Management
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
Floating Manager
ACE Cash Express Inc.
03.2017 - Current
Assistant Manager
Dollar General
02.2013 - 02.2017
GED - Math/English/Social Studies
Messick Adult School
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