Shataesia Luckey
Houston,TX
Summary
Driven college student pursuing a law internship to acquire practical experience prior to attending law school. Committed to contributing to the firm success through my strong problem-solving abilities and innovative thinking, complemented by my deep passion for the legal field.
Overview
5
5
years of professional experience
Work History
Customer Service Representative
VXI Global Solutions LLC
Houston, TX
11.2023 - 11.2024
- Conducted regular follow-up calls with customers after resolving their issues.
- Increased customer satisfaction ratings by effectively answering questions, suggesting effective solutions, and resolving issues quickly.
- Maintained a high level of professionalism when dealing with difficult customers.
- Assisted customers with product selection, ordering, billing, returns, exchanges and technical support.
Receptionist
An Angel's Touch Salon
Dallas, TX
06.2019 - 08.2021
- Greeted visitors entering the salon to help them with setting an appointment, or with an appointment already scheduled.
- Assisted with scheduling appointments for clients.
- Completed basic bookkeeping and document filing.
- Handled cash transactions accurately, balancing the register at the end of each shift.
Education
Political Science
University of Houston
Houston, TX05-2026
Skills
- Problem resolution
- Assertiveness
- Creative thinking
- Teamwork and collaboration
- Customer service
- Microsoft office
- Self motivated
- Interpersonal and communication skills
- Time management
- Calm under pressure
Timeline
Customer Service Representative
VXI Global Solutions LLC
11.2023 - 11.2024
Receptionist
An Angel's Touch Salon
06.2019 - 08.2021
Political Science
University of Houston
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