Shatannza Johnson
Indianapolis,IN
Summary
Detail-oriented professional with a proven track record at Yexgo, excelling in data entry and accuracy. Skilled in Microsoft Excel and committed to maintaining confidentiality, I enhanced data integrity and streamlined workflows, significantly reducing turnaround times. My strong problem-solving abilities and customer service orientation fostered effective communication and improved operational efficiency.
Overview
7
7
years of professional experience
Work History
Data Entry Clerk
Yexgo
Danville, VA
02.2022 - Current
- Completed data entry tasks with accuracy and efficiency.
- Followed established procedures to enter and process data correctly.
- Organized, sorted, and checked input data against original documents.
- Scanned documents and saved in database to keep records of essential organizational information.
- Entered data into various computer systems accurately using Microsoft Office Suite.
- Verified accuracy of data entered into system to produce error-free reports.
- Sorted documents and maintained organized filing process.
- Verified entered data against source documents to maintain consistency across multiple platforms within the organization.
- Prioritized tasks effectively to ensure timely completion of all assigned projects without sacrificing attention to detail.
- Enhanced data accuracy by meticulously reviewing and correcting errors in spreadsheets and databases.
- Maintained strict confidentiality of sensitive client information, ensuring compliance with industry regulations and company policies.
- Created and maintained data entry logs to track data entry activities.
- Communicated with supervisors and colleagues to process data quickly and resolve discrepancies.
- Maintained a high level of accuracy and speed through continuous self-assessment, surpassing company standards consistently.
- Expedited data entry tasks through the use of keyboard shortcuts and customized software tools.
- Prevented costly mistakes by proactively identifying discrepancies in numerical entries and rectifying them promptly.
- Improved database integrity by regularly updating records to ensure relevancy and accuracy of information.
- Performed regular audits on database content to identify outdated or inaccurate records requiring updates or removals.
- Reduced turnaround time for projects by consistently meeting or exceeding deadlines while maintaining high-quality work output.
- Streamlined workflow with automation techniques, reducing manual input time and minimizing potential for human error.
- Assisted in development of new data entry protocol, leading to improved data integrity.
- Played key role in transition to paperless record-keeping, reducing environmental impact and improving accessibility.
- Streamlined invoice processing, ensuring timely payments and financial record accuracy.
- Increased data retrieval speed by implementing effective file organization systems.
- Supported marketing efforts by accurately entering customer data for targeted campaigns.
- Contributed to project success, meeting all data entry deadlines without compromising quality.
- Improved team efficiency, training new staff on data entry protocols and software.
- Improved data accuracy by meticulously reviewing and updating customer information.
- Enhanced operational efficiency by suggesting and implementing improvements to data entry workflows.
- Supported successful audit processes by providing accurate and timely data reports.
- Reduced data discrepancies by conducting regular and thorough data validation exercises.
- Coordinated with multiple departments to collect and enter data, ensuring interdepartmental coherence.
- Entered detailed customer and transaction data for enhanced record-keeping and analysis.
- Used computer software to store and retrieve data.
- Managed and organized documents for data entry tasks.
- Checked for accuracy by verifying data and records.
- Followed data entry protocols, rules and regulations.
Patient Care Coordinator
Community Health Network
Indianapolis, IN
06.2018 - 01.2022
- Managed sensitive patient information with strict adherence to HIPAA guidelines, maintaining confidentiality and privacy at all times.
- Provided exceptional customer service by addressing concerns, answering questions, and ensuring patient satisfaction with their care experience at the clinic.
- Enhanced patient satisfaction by efficiently scheduling appointments and managing patient flow.
- Streamlined communication between patients and healthcare providers, ensuring timely responses to inquiries and concerns.
- Trained new staff members on office procedures and protocols, ensuring consistency in patient care delivery.
- Communicated with insurance companies to verify coverage and obtain authorizations for medical treatments and procedures.
- Delivered excellent patient experiences and direct care.
- Coordinated with insurance companies for accurate billing and claim processing, reducing errors and financial discrepancies.
- Collaborated with interdisciplinary teams to create seamless transitions between various stages of treatment plans, enhancing continuity of care.
- Fostered strong relationships with referral sources for increased network connections, benefiting both the clinic and its patients through expanded resources.
- Acted as a knowledgeable resource for patients seeking information about community resources and support services available to them in their healthcare journey.
- Reduced wait times by implementing an effective appointment reminder system for patients, minimizing no-shows and late arrivals.
- Monitored inventory levels of medical supplies and equipment, placing orders when necessary to prevent shortages or delays in patient care provision.
- Implemented a more efficient system for managing medical records, resulting in faster access to crucial information during patient visits.
- Provided compassionate support for families during difficult healthcare decisions, acting as a liaison between them and their loved ones'' medical team.
- Assisted in the development of care plans tailored to individual patient needs, improving overall health outcomes.
- Enhanced patient satisfaction by coordinating timely care and addressing individual needs.
- Developed patient education materials, empowering individuals with knowledge about their conditions and care options.
- Coordinated scheduling of appointments to maximize healthcare providers' availability and patient convenience.
- Established partnerships with local healthcare providers, expanding options and resources for patient referrals.
- Collaborated with interdisciplinary teams to develop comprehensive care plans tailored to individual patient needs.
- Managed patient records with strict adherence to confidentiality and accuracy standards.
- Negotiated with insurance companies to secure coverage for necessary treatments, alleviating financial burdens for patients.
- Analyzed patient satisfaction surveys to identify areas for improvement and implement changes.
- Implemented patient feedback mechanisms, leading to service enhancements and increased patient satisfaction.
- Coordinated discharge planning, ensuring smooth transitions to home care or rehabilitation facilities.
- Streamlined patient admission processes, reducing wait times and improving overall efficiency.
- Resolved patient concerns and complaints with empathy and professionalism, restoring trust in healthcare services.
- Trained new staff on patient care coordination best practices, enhancing team effectiveness and patient support.
- Organized community health events, raising awareness about preventative care and healthy lifestyle choices.
Education
GED -
Indiana Tech
Fort Wayne, INSkills
- Data entry
- Microsoft Word
- Microsoft Excel
- Attention to detail
- Data accuracy
- Accuracy and attention to detail
- Time management
- Fast typing speed
- File management
- Customer Service-oriented
- Independent worker
- Word processing
- Filing and data archiving
- Data management
- Problem-solving
- Office administration
- Maintains confidentiality
Languages
English
Native or Bilingual
Timeline
Data Entry Clerk
Yexgo
02.2022 - Current
Patient Care Coordinator
Community Health Network
06.2018 - 01.2022
GED -
Indiana Tech