Summary
Overview
Work History
Education
Skills
Timeline

Shatara Noble

Concord,North Carolina

Summary

Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires, and providing customized solutions to build loyalty.

Overview

14
14
years of professional experience
2
2
years of post-secondary education

Work History

Remote Customer Service Representative

ELEVANCE HEALTH
ATLANTA, GA
02.2020 - 12.2023
  • Answered constant flow of customer calls with minimal wait times.
  • Offered advice and assistance to customers, paying attention to special needs or wants.
  • Provided primary customer support to internal and external customers.

CUSTOMER SERVICE AGENT

DGS Delta Global Services
ATLANTA, GA
06.2016 - 05.2023
  • The sole purpose of a customer service agent varied from checking passengers and their bags in for their flights, rebooking, and boarding the gate
  • Also the aircraft was cleaned and a part of the job was load all the luggage in a timely manner to insure an on time departure.

PATIENT CARE AID

VENTURE FORTHE
ROCHESTER, NY
08.2014 - 04.2016
  • As a patient care aid I worked with patients who suffered from TBI (Traumatic Brain Injuries)
  • The main focus was to help them with day to day activities and assist them with hygiene routine and preparing meals.
  • Recorded temperature, blood pressure, pulse, or respiration rate as directed by medical or nursing staff.
  • Scheduled and accompanied clients to medical appointments.

ART INSTRUCTOR

BOYS AND GIRLS CLUB
ROCHESTER, NY
06.2010 - 08.2012
  • Assist children with art projects and teaching them to pay close attention to detail in a fun out of the box way to expand their imagination and focus.
  • Developed lesson plans surrounding various types of art, history and culture.
  • Facilitated group sessions and provided one-on-one support.

Education

Associate of Science - Fine Arts

Monroe Community College, Rochester, NY
09.2015 - 07.2017

Skills

Communicationundefined

Timeline

Remote Customer Service Representative - ELEVANCE HEALTH
02.2020 - 12.2023
CUSTOMER SERVICE AGENT - DGS Delta Global Services
06.2016 - 05.2023
Monroe Community College - Associate of Science, Fine Arts
09.2015 - 07.2017
PATIENT CARE AID - VENTURE FORTHE
08.2014 - 04.2016
ART INSTRUCTOR - BOYS AND GIRLS CLUB
06.2010 - 08.2012

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Shatara Noble