Shataria Wise
Ontario
Summary
Experienced Customer Service and Distribution professional with 8 years experience in hospitality industry. Proven expertise in managing guest inquiries, resolving issues, and ensuring smooth order fulfillment and inventory management. Committed to providing excellent customer service, improving operational processes, and ensuring high levels of customer satisfaction in a fast-paced environment.
Overview
9
9
years of professional experience
Work History
Clear Ambassador
Ontario Airport Service
Ontario
03.2025 - Current
- Greeted and welcome members back
- Get them checked in for there flights
- Update accounts
- Accept payments methods
- Escort upstairs to tsa
Stocking and Merchandise Associate (Stocker)
Sam's Club
Phoenix
01.2021 - 12.2024
- Inventory Management: Received and unloaded shipments, ensuring all products were properly stored and organized in the stockroom and sales floor. Conducted regular inventory checks to ensure product availability and accurate stock levels.
- Stocking Shelves: Efficiency stocked shelves, displays, and aisles with products, ensuring items were organized, labeled correctly, and rotated based on expiration dates. Maintained a clean and orderly sales floor to improve the shopping experience.
- Merchandising: Ensured all products were presented in a attractive and customer-friendly manner. Implemented promotional displays and seasonal setups to enhance product visibility and sales.
- Customer Assistance: Provided excellent customer service by assisting members in locating products, answering product related questions, and offering support during shopping. Obtaining a safe and effective environment for customers.
Warehouse Associate
Burlington Coat Factory Distribution
San Bernardino
01.2018 - 01.2021
- Inventory and Shipment Management: Received, inspected, and processed incoming shipments of merchandise, ensuring accurate stock counts and proper placement in warehouse locations. Scanned and tracked items using barcode systems to maintain inventory accuracy.
- Order Fulfillment and Picking: Efficiency picked products from warehouse shelves based on customer orders, ensuring accuracy and timely packing. Prioritized orders based on urgency and worked to meet deadlines and shipping schedules.
- Returns and Damage Processing: Processed returns by inspecting merchandise for defects or damage, determining the appropriate actions (restock, return to vendor, or disposal). Ensured returned goods were promptly processed and logged into inventory systems.
- Safety and Compliance: Maintained a clean, organized, and safe working environment, following company policy and procedures. Conducted routine safety checks, ensuring proper maintenance of warehouse equipment and minimizing workplace accidents.
Process Operator
UPS Mailing Innovations
Fontana
01.2016 - 01.2018
- Operated and maintained automated sorting and mailing equipment, ensuring smooth and efficient mail processing.
- Monitored machine performance, making and adjustments as needed to optimize sorting speed and accuracy.
- Conducted quality control checks, creating and ensuring proper labeling, tracking, and sorting packages for delivery.
- Entered data into tracking systems to update shipment status and inventory levels.
- Collaborated with team members to meet daily processing goals and ensure timely dispatch.
- Adhered to safety standards and operational procedures to maintain a safe working environment.
- Assisted in training new employees on equipment operation and safety protocols.
Education
Diploma -
Upland High School
01.2009
Skills
- MSWord
- Excel
- Outlook
- Customer service
- Communication
- Time management
- Punctuality
- Problem solving
- Knowledge of safety regulations and procedures
Timeline
Clear Ambassador
Ontario Airport Service
03.2025 - Current
Stocking and Merchandise Associate (Stocker)
Sam's Club
01.2021 - 12.2024
Warehouse Associate
Burlington Coat Factory Distribution
01.2018 - 01.2021
Process Operator
UPS Mailing Innovations
01.2016 - 01.2018
Diploma -
Upland High School