Shatasia Beason
Nazareth Home
Louisville,KY
1
Certification
14
years of professional experience
Dedicated and compassionate professional transitioning from 7+ years in healthcare customer service to hands-on patient care. Currently enrolled in an LPN program and CNA certified with CPR, AED, and Basic Life Support (BLS) certification, seeking a part-time healthcare or administrative position that complements nursing studies. Known for excellent patient communication, attention to detail, and commitment to improving wellbeing.
Work History
CNA
3 Months- Assisted residents with activities of daily living (ADLs), including bathing, dressing, grooming, and feeding.
- Monitored and documented vital signs and reported changes in resident condition.
- Assisted with transfers, ambulation, and repositioning to ensure resident safety and comfort.
- Maintained a clean, safe environment while providing compassionate, resident-centered care.
- Collaborated with nurses and healthcare team members to deliver quality patient care.
Customer Service Representative 3
9 Years 2 Months- Advanced from CSR 1 to CSR 3, the highest level in Customer Service Operations.
- Guided members through complex Medicare Advantage and Medicaid benefits, prior authorizations, and claims.
- Conducted outreach to dual-eligible members, assessing needs for food security, medication affordability, and state/federal program enrollment.
- Consistently recognized for empathy, accuracy, and rapid problem resolution.
Collections Specialist
1 Year- Managed sensitive financial and medical account information while ensuring HIPAA compliance.
- Assisted patients in resolving billing disputes and setting up payment plans.
Childcare Worker
2 Years 10 Months- Taught health and hygiene habits to children, reinforcing safety and wellbeing.
Education
Licensed Practical Nurse (LPN) - Nursing
- Applied Science in Human Service
Over 50 Credit Hours
GED
Skills
Patient Care
Activities of Daily Living (ADLs)
Vital Signs Monitoring
Patient Transfers
Ambulation Assistance
Feeding Assistance
Bathing and Grooming
Toileting and Incontinence Care
Range of Motion Exercises
Infection Control
Catheter Care
Fall Prevention
Patient & Member Advocacy
Medical Billing & Insurance Verification
Enrollment & Benefits Coordination (Medicare
Medicaid
PPO
HMO)
De-escalation & Problem-Solving
Electronic Health Records (EHR) & Salesforce
Microsoft Office Suite (Word
Excel
PowerPoint
Outlook)
Certification
- CNA Certified
- CPR Certified – American Heart Association, 2025
- AED Certified
- Basic Life Support (BLS) Certified
- HIPAA Knowledgeable
- Medical Terminology
Professional Highlights
- 7+ years in the healthcare sector with strong knowledge of insurance processes and patient needs.
- Experience balancing high-volume workloads with compassionate member interactions.
- Proven adaptability and time management — skills directly transferable to clinical nursing roles.
Timeline
CNA
Nazareth Home
05.2026 - CurrentRead More
Customer Service Representative 3
Humana
06.2016 - 08.2025Read More
Collections Specialist
NPAS
06.2015 - 06.2016Read More
Childcare Worker
Little Lambs Childcare
08.2012 - 06.2015Read More
GED
Read More
Jefferson Community & Technical College
from Applied Science in Human Service
Read More
ATA College
Licensed Practical Nurse (LPN) from Nursing
Read More