Shataud Jones
Arlington
Summary
Certified Texas All Lines Adjuster with expertise in claims resolution and customer service. Delivered effective negotiation outcomes through account management and collections experience while leading cross-functional teams to achieve corporate objectives. Focused on enhancing customer relationships and driving satisfaction in remote-based roles.
Overview
1
1
Certification
20
20
years of professional experience
Work History
Owner/Operator
Big Jones Trucking, LLC
07.2022 - Current
- Implemented and managed comprehensive logistics strategy optimizing routing, fuel efficiency, and delivery timelines, enhancing operational efficiency and customer satisfaction.
- Effectively negotiate contracts and rates with customers, suppliers, and brokers to secure profitable opportunities and drive business development.
- Maintained and strengthened customer relationships through personalized service and consistent communication, fostering loyalty and repeat business.
Auto Claims Adjuster(Remote/Hybrid)
Sea Harbor Insurance
Dallas
10.2020 - Current
- commercial, and automobile property damage.Conduct on-site inspections of residential, Conducted thorough on-site inspections to assess property damage and accurately estimaterepair costs, ensuring fair and timely claims resolution.• Collaborated with policyholders, contractors, and insurance companies to facilitate clear communication and expedite claim settlements.• Reviewed and analyzed insurance policies to determine coverage, exclusions, and claim validity.• Prepared detailed damage reports and documentation for claims processing and regulatorycompliance.• Managed a high volume of claims while maintaining strict adherence to company guidelines and deadlines.• As a Property Damage Adjuster, I conducted detailed evaluations of residential and commercialproperties affected by various perils including fire, water, and storm damage. I liaised closely with clients, and insurers to gather evidence, estimate damages, and negotiate settlements. Myrole required a strong understanding of insurance policies and regulations to ensure accurate claims handling and customer satisfaction. I consistently met performance goals by efficiently managing claims caseloads while delivering thorough, accurate assessments and clear documentation.• Coordinated directly with attorneys and legal representatives to clarify auto insurance coverage issues.
- Prepare detailed estimates, inspection reports, photographs, and claim documentation.
- Negotiate settlements with policyholders, contractors, attorneys, and vendors.
- Managed a high-volume caseload while meeting productivity and quality standards.
- Evaluate losses involving fire, water, wind, hail, storm, theft, vandalism, and collision damage.
- Coordinate with engineers, restoration companies, body shops, and legal representatives to resolve complex claims.
- Investigate first- and third-party claims by interviewing insureds, witnesses, contractors, and repair facilities.
- Review insurance policies to determine coverage, liability, exclusions, and claim validity.
- Prepare detailed estimates, inspection reports, photographs, and claim documentation.
- Negotiate settlements with policyholders, contractors, attorneys, and vendors.
- Manage a high-volume caseload while meeting productivity, quality, and compliance standards.
- Evaluate losses involving fire, water, wind, hail, storm, theft, vandalism, and collision damage.
- Coordinate with engineers, restoration companies, body shops, and legal representatives to resolve complex claims.
- Ensure compliance with Texas insurance regulations and company guidelines.
- Deliver exceptional customer service throughout the claims process.
- and company guidelines.
- Deliver exceptional customer service throughout the claims process.
Mortgage Loan Rep Servicing Specialist
US Bank
08.2017 - 10.2020
- Managed diverse mortgage loans, streamlining workflow and enhancing processing efficiency.
- Coordinated with underwriters to resolve application discrepancies.
- Guided clients in understanding loan products and terms for informed decision-making.
- Provided exceptional customer service throughout the loan process.
- Collaborated with underwriters to resolve application discrepancies, ensuring compliance and accuracy.
- Assisted clients in understanding loan products and terms.
Early-Stage Account Manager
Santander Consumer
03.2013 - 08.2017
- Managed delinquent accounts and established payment arrangements to recover outstanding debts.
- Negotiated payment arrangements to minimize financial risk and improve account recovery outcomes.
- Managed client relationships and ensured satisfaction with services provided.
- Developed tailored financial solutions to meet individual customer needs.
- Coordinated cross-functional teams to deliver seamless service experiences.
Collections Account Representative
PRA Group
03.2010 - 01.2013
Credit Card Claims Representative
AmTrust Financial Services
09.2008 - 03.2010
Senior Service Specialist
Chase Bank
04.2006 - 09.2008
Skills
- Inventory management
- Inventory Control
- Supply Chain Coordination
- Vendor Management
- Customer Relationship
- 3rd Party Payment Systems
- Skip Tracing
- MS Office Suite
- Excel
- Word
- Outlook
- Business Management
Certification
- Texas All Lines Adjuster Certification, 01/23
- Certified Freight Dispatcher, 01/22
Timeline
Owner/Operator
Big Jones Trucking, LLC
07.2022 - Current
Auto Claims Adjuster(Remote/Hybrid)
Sea Harbor Insurance
10.2020 - Current
Mortgage Loan Rep Servicing Specialist
US Bank
08.2017 - 10.2020
Early-Stage Account Manager
Santander Consumer
03.2013 - 08.2017
Collections Account Representative
PRA Group
03.2010 - 01.2013
Credit Card Claims Representative
AmTrust Financial Services
09.2008 - 03.2010
Senior Service Specialist
Chase Bank
04.2006 - 09.2008