SHATEL KEARNEY
Hempstead,US
Summary
Detail-oriented Sales Professional experienced in territory sales and money management. Delivered outstanding customer service and maintained product displays through effective verbal communication and physical organization. Focused on driving sales growth and enhancing customer satisfaction.
Overview
6
6
years of professional experience
Work History
Cashier
JCPenney
Garden City, NY
12.2023 - 01.2024
- Maintained stocked cashier lanes and store shelves to support customer satisfaction and sales.
- Processed receipts, refunds, and change accurately at cashier station, ensuring smooth transactions.
- Processed customer transactions accurately and efficiently at the register.
- Assisted customers with product inquiries and provided recommendations.
- Maintained cleanliness and organization of checkout area and merchandise displays.
Secretary Receptionist
Nassau BOCES Joseph M. Barry Career & Technical Education Center
Westbury, NY
05.2018 - 04.2021
- Managed store merchandise operations
- Maintained detailed records of customer preferences and orders, facilitating repeat business and enhancing profitability.
- Maintained organized records of inventory
- Gathered customer feedback, responded to inquiries, and escalated issues to relevant departments for resolution.
Team Lead
Pet land
Hempstead, New York
02.2018 - 04.2019
- Resolved customer complaints or issues professionally and empathetically.
- Assisted in training new employees on customer service and animal care procedures.
- Responded to customer inquiries via phone, email, or in person, enhancing customer satisfaction.
- Answered customer questions via phone, email, or in person.
- Educated customers on loyalty programs, promotions, and new products, driving engagement and sales.
- Fed, watered, and monitored the health and well-being of animals in-store.
- Administered basic care, such as bathing, grooming, or minor medical attention under supervision.
- Ensured the store met health, safety, and cleanliness standards.
- Trained new employees on customer service and animal care procedures, fostering team competency and service quality.
- Gained experience in multitasking in a fast-paced retail environment.
- Developed strong communication and interpersonal skills.
- Learned to handle emergency situations calmly and effectively.
- Built knowledge of various pet species and their care requirements.
Skills
- POS operation
- Cash handling
- Cash management
- Money management
- Sales support
- Sales territory management
- Customer Service
- Verbal communication
- Inventory Management
Timeline
Cashier
JCPenney
12.2023 - 01.2024
Secretary Receptionist
Nassau BOCES Joseph M. Barry Career & Technical Education Center
05.2018 - 04.2021
Team Lead
Pet land
02.2018 - 04.2019